Manager-Sales Broadband Loyalty
Tustin, California
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.
Overall purpose: To lead, direct, and optimize a team of tele sales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.
Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
- Customer Retention Strategy:Develop and implement effective retention strategies to minimize broadband subscriber churn and enhance customer loyalty.
- Loyalty Programs:Design and manage loyalty campaigns, promotions, and offers tailored for broadband customers to boost engagement and satisfaction.
- Sales Leadership:Lead and motivate a team of sales and retention specialists focused on broadband loyalty, providing coaching, performance management, and development.
- Data-Driven Insights:Analyze customer data, market trends, and churn metrics to identify at-risk customers and opportunities for proactive retention efforts.
- Cross-Functional Collaboration:Work closely with marketing, product, customer service, and network teams to align loyalty initiatives with overall business goals and customer experience improvements.
- Customer Experience Focus:Monitor customer feedback and service quality indicators, recommending and implementing improvements to enhance broadband service satisfaction.
- Reporting & Metrics:Track, measure, and report on key loyalty and sales performance metrics, using insights to refine strategies and drive continuous improvement.
- Compliance & Best Practices:Ensure all loyalty and sales activities comply with company policies, industry regulations, and ethical standards.
Required Skills and Qualifications:
- Proven experience in sales management, preferably in broadband or telecommunications sectors.
- Strong understanding of customer retention, loyalty strategies, and churn reduction techniques.
- Analytical skills to interpret customer data and market trends.
- Leadership abilities to manage, inspire, and develop high-performing teams.
- Excellent communication and interpersonal skills to collaborate across departments.
- Proficiency in CRM and sales analytics tools.
- Strategic thinking with a focus on customer-centric solutions.
- Ability to manage multiple projects and priorities effectively.
Impact & Objectives:
- Increase broadband subscriber retention rates.
- Boost customer lifetime value through loyalty initiatives.
- Enhance overall customer satisfaction and brand loyalty.
- Reduce revenue loss due to churn.
- Foster a motivated and efficient sales loyalty team.
Education/Experience: Bachelor’s degree (BS/BA) desired. 5+ years of related sales experience.
Our Manager-Sales Broadband Loyalty, earn between $61,700 - $92,500 USD Annual + commission with a total target compensation of $83,700 – $112,500. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers,the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Relevant Material Job Duties for which Criminal History may have a direct adverse, and negative relationship potentially resulting in the withdrawal of the Conditional Offer of Employment
Contact with Customers/Candidates/Clients Safety Sensitivity (Vehicle/Tool/Machine Operation - if applicable) Handling/Proximity to Sensitive Information
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.
With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.
Ready to close the deal on a career with AT&T?
Apply today.
Weekly Hours:
40Time Type:
RegularLocation:
Tustin, CaliforniaSalary Range:
$61,700.00 - $92,500.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-76626 Date posted 07/28/2025
Benefits
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