Sr Associate Employee Relations
San Antonio, Texas
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in San Antonio only. No relocation is offered.
**This position requires an 18-month commitment**
This position is responsible for handling inquiries and issues of a moderately difficult nature via the telephone, live chat, and/or email regarding Human Resources subject matters. The types of interactions include, but are not limited to;
FMLA
- HR Policy
- I-9
- Employee Movement
- Severance
- Unemployment Insurance
- Career Path
- WebPhone
- Leave of Absence
- Attendance Management Systems
- MVR- Motor Vehicle Registration
In this position, highly sensitive data for all employees, including senior managers, is viewed. It is required to apply broad discretion and judgment in client interactions due to the confidential nature of the data. Utilize a knowledge base system and scripts of HR information as reference tools. Use multiple systems for tracking, investigating, and troubleshooting. Will require the compilation of details for research handoffs or escalations to Tier 2 subject matter experts. Must meet all call center productivity and quality goals monthly.
Experience/Skills:
• Previously worked in a Call Center environment
• HR Experience a plus
• Attention to detail
• Ability to have discretion regarding confidential matters
Skills
- Suggested Skills: Call Center (Job Details); Electronic Mail (Job Details); Employee Relationships (Job Details); Human Resources (HR) (Job Details); Live Chat (Job Details)
Required Skills
Three to five years of call center experience.
Strong verbal and written communication skills.
Is proactive and enthusiastic when working with customers.
Possess technical ability with systems.
Must be willing to be flexible in scheduling to meet the needs of the business. (Hours of operation-7:55 am to 5:10pm)
Desired Skills
One to three years of Human Resources experience.
Exhibits leadership skills and ability.
Completes assignments accurately and on time.
Demonstrates ability and willingness to learn and take on new tasks.
Our Sr Associate Employee Relations earn between $53,000 - $79,600 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.
With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.
Ready to close the deal on a career with AT&T?
Apply today.
Weekly Hours:
40Time Type:
RegularLocation:
San Antonio, TexasSalary Range:
$53,000.00 - $79,600.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-64343 Date posted 04/29/2025
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
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Assessments
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Interview
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Conditional Job Offer
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