Mobility Support Specialist (Government)
Oakton, Virginia
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.
The Mobility Support Specialist will be responsible for providing enterprise level customer support via phone, e-mail and walk ins. Work with customers to procure and configure mobility devices and equipment, identify, troubleshoot and resolve basic to complex technical and non-technical end user customer questions for all wireless mobility products. Escalates unresolved issues to the appropriate channels. Work under minimal supervision on advanced technical or unusual support problems.
Job Duties/Responsibilities:
- Provides basic to highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for end customers. Troubleshoot hardware and service problems and facilitates carrier support calls as necessary.
- Provides account and billing related support.
- Completes service cancellations and exception-based service extensions within established client guidelines.
- Resolves customer problems and questions via phone and e-mail.
- Refers to training, collaborates with associates, and exercises common sense on problem resolution.
- Exercises good judgment by involving management in resolving customer issues as necessary.
- Escalates unresolved customer issues in a timely manner.
- Actively engages in continuous improvement recommending content, solutions, or alternative processes that may improve the customer experience or our operational efficiencies.
- Participation in weekly calls to discuss ongoing project
- Flexible and able to work at customer site
Required Clearance:
Attain Education Public Trust (#clearable)
Required Qualifications:
- Strong experience resolving common wireless carrier technical issues preferred.
- Knowledge of personal and corporate mobility network technologies.
- Working knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.)
- Broad skills in mobile wireless technologies (mobile devices/browsers/gateways, specifically iPhone and Android, etc.).
- Ability to understand and resolve complex technical issues, use common sense, and the ability to think on your feet.
- Requires excellent written and verbal communication skills and a strong desire to achieve high customer satisfaction.
- Must be a logical thinker and understand the concept of mobility synchronization products and services.
- Must be cautious and thoughtful when remotely accessing a customer' device to troubleshoot issues.
- Must be able to lift 25 lbs.
Desired Qualifications
- College degree plus 1-2 years of experience in a technical support environment preferred. Or 5+ years of relevant mobility experience.
- Business and Enterprise wireless carrier products/services background highly desired.
- Wireless carrier device activation, deployment and support experience highly preferred.
- Previous experience with CRM systems and preferably help desk ticketing software preferred.
Our Mobility Support Specialist's earn between $72,000 - $75,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40Time Type:
RegularLocation:
Oakton, VirginiaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-69185 Date posted 06/03/2025
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
You may be required to complete one or more assessments, depending on the role.
Interview
Get ready to put your best foot forward! More than one interview may be necessary.
Conditional Job Offer
We’ll reach out to discuss a conditional job offer and the next steps to joining the team.
Background Check
Timing is important – complete the necessary actions to proceed with onboarding.
Welcome to the Team!
Congratulations! It’s time to experience #LifeAtATT.
Check your email (and SPAM) throughout the process for important messages and next steps.
Connect today
Didn’t find what you were looking for here? Sign up for our job alerts so we can connect and share the latest.