Build loyalty through authentic connections

Bilingual Senior Customer Care & Collections Representative (For Business Collections)

Naucalpan de Juárez, Mexico

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Credits & Collections

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Skills profile

Be the voice of a global company and put your customer service skills to work. You'll get the chance to provide excellent customer service as part of a worldwide team and gain access to endless possibilities for your career.

Job Description:

Delivering best-in-class service is just the beginning. As Bilingual Senior Customer Care & Collections Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected.

You will work with client's designated program administrator to provide quality service and support to ensure service solutions meet business customer needs in all financial care competencies: post-sale customer education on wireless and wireline service, problem solving, providing customers an opportunity to establish payment commitments and assisting to reach the financial goals of the company. You will also be developing, coordinating, and monitoring the deployment and success of service solutions and provides status updates to the business client and Sales Branch based on shared expectations.

What you’ll do:

Ability to deal with a variety of customers.
Ability to explain and sustain different charges on bills.
Ability to create a sense of urgency on our customers to help them get current on their accounts.
Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. Take notes and create rapport with customers at the same time.
Build relationships and provide excellent customer service in all different interactions.
Resolve the customer’s issue while on the phone.
Need to be creative and innovative.

What you’ll bring:

Advanced English Fluency to engage with U.S. customers.
Previous 1 year collection experience, back-office tasks or wireline or wireless support.
Be capable of managing to a variety of customer emotions and requirements.
Establish positive relationships with customers during every interaction.
Listen, respond, and resolve consistently on every call throughout your shift.
Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.
Ability to train/work 40 hours per week during operation hours Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF

Changing the speed of business comes with many rewards –starting with your paycheck.
Monthly Base Salary: MXN$24,000. (before Taxes)
Monthly Grocery vouchers MXN $1,583 every 14 days
Monthly Restaurant vouchers MXN $1,267 every 14 days

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
    Major medical Insurance
    Life Insurance
    Saving Fund
    30 days of Christmas Bonus
    Vacation days, plus three personal days, onsite medical and more.
    50% discount on five lines of AT&T Wireless service.
    Paid starting from your first day of training, including some benefits like meal and grocery vouchers.

Training Expectations
You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.

Work From Home?
This is NOT a Work from Home role, you need to work in our office 100% of the time.

How flexible is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 40 hours per week during operation hours Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF

Is training paid?
Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.

Your future is calling. Apply today!

Weekly Hours:

Time Type:

Regular

Location:

Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-68272 Date posted 05/20/2025

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Workers have rights under federal employment laws.

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

Health & Wellness

You and your family get access to excellent medical, dental and vision insurance options.

Paid Time Off

Chill out with PTO that you can spend any way you want.

Work-Life Balance

Working here comes with the work-life balance you deserve.

Family Planning & Care

Working here comes with the work-life balance you deserve.

AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

See our benefits

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

Check your email (and SPAM) throughout the process for important messages and next steps.

Frequently asked questions

To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.
Once you’ve been selected, it takes an average of three weeks to be onboarded.
If hired, you'll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to have a suitable workspace with stable internet connection and cell phone signal.
This is not a Work From Home role. This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process. We do not currently offer remote or hybrid job opportunities.
Our centers operate Monday through Saturday, from 7 a.m. to 9:15 p.m. Your work schedule may be any time during operating hours and will include two days off each week.
This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.
Schedules are based on performance and seniority. Starting out you will be on the late shift (possibly up to six months), working every weekend.
Absolutely – with benefits too.