Build loyalty through authentic connections

Ejecutivo de Ventas Bilingüe Call Center

Mexico City, Mexico

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Sales

As a Representative in a Sales Call Center, you'll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Skills profile

Be the voice of a global company and put your customer service skills to work. You'll get the chance to provide excellent customer service as part of a worldwide team and gain access to endless possibilities for your career.

Job Description:

What you’ll do:

Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.

Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs.

Provide customer service & billing support, solve any issue related with a customer´s account.

Adding new lines or services to accounts to help customer´s business grow

Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.

Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.

Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.

Type of sales: Upgrades, package change, adding new services, plan change

What you’ll bring:

Advanced English Fluency to engage with U.S. customers
Experience using a personal computer and Microsoft Office products is a must
1 year of sales experience. (Or excellent communications skills).
Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 6:30 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays)

Changing the speed of business comes with many rewards –starting with your paycheck.

Monthly Base Salary: MXN $20,775 (before taxes)

Average monthly bonus of MXN $8,000, when you meet your sales and service targets

Monthly Grocery vouchers MXN $1,519 every 14 days
Monthly Restaurant vouchers MXN $1,216 every 14 days

How flexible is my schedule?

Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week; we operate from 7am to 6:30pm Monday to Saturday, including Daylight Saving Time & Holidays.

Your future is calling. Apply today!

Weekly Hours:

Time Type:

Regular

Location:

Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-68047-2 Date posted 05/20/2025

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Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

Health & Wellness

You and your family get access to excellent medical, dental and vision insurance options.

Paid Time Off

Chill out with PTO that you can spend any way you want.

Work-Life Balance

Working here comes with the work-life balance you deserve.

Family Planning & Care

Working here comes with the work-life balance you deserve.

AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

See our benefits

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

Check your email (and SPAM) throughout the process for important messages and next steps.

Frequently asked questions

To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.
Once you’ve been selected, it takes an average of three weeks to be onboarded.
If hired, you'll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to have a suitable workspace with stable internet connection and cell phone signal.
This is not a Work From Home role. This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process. We do not currently offer remote or hybrid job opportunities.
Our centers operate Monday through Saturday, from 7 a.m. to 9:15 p.m. Your work schedule may be any time during operating hours and will include two days off each week.
This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.
Schedules are based on performance and seniority. Starting out you will be on the late shift (possibly up to six months), working every weekend.
Absolutely – with benefits too.