Roles and Responsibilities: • Communicate effectively with stakeholders and collaborate with cross-functional teams. • Tier 1 application support provides initial response to alerts, alarms, and trouble tickets; perform morning health checks: take immediate known or documented actions to support and recover applications / jobs; as needed engage the next support level; follows AT&T incident management practices that include Outage Calls, recovery participation and communication support, post incident RCA & other support meetings, supports changes and releases but does not deploy changes. • 2-3 years of end-to-end hands-on experience in implementing Oracle’s EPM Cloud suite of products such as PBCS, EPBCS, FCCS etc. • Strong functional understanding of Financial Planning and Budgeting and Financial consolidation. • At least 3 years’ experience in supporting multiple EPM Cloud modules by directly interacting with client business and IT team. • Experience working in production support life-cycle processes for large organization. • Experience in working with complex EPM integrations involving multiple source systems and both direct integrations, EPM Agent based integrations and file-based integrations Hands-on experience with managing Linux based EPM environments and autosus based job scheduling. • Hands-on experience with Essbase 21C and all associated scripts, data loads and maintenance • Ability to connect with multiple teams and work in collaborative to resolve support issues. • Ability to run monthly/quarterly run book, co-ordinate with various teams/people involved in that process and update the status of the same to management. • Experience in delivering training to users and manage multiple deliverables at the same time experience in EPM Automate, HFR and SmartView reporting. • Hands on experience in building application artifacts (Configuring Dimensions, creating data forms/business rules/calculations, EPM Automate scripts etc.), building data integrations and designing Dashboards & Reports Shift timing (if any): 24X7 (Rotational basis) Location / Additional Location (if any): Hyderabad Overall Experience: Overall Experience: 4 – 8 + experience performing Production Support for Mission Critical, high-performance applications. Supervisory: No Additional information (if any): Willing to work in Shift Duties, Willingness to learn is especially important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud, DevOps, AI, Full stack etc. Education Qualification: B.E in CSE/IT Certifications (if any specific): Azure Certification Supervisory: No
Weekly Hours:
40
Time Type:
Regular
Location:
Hyderabad, Andhra Pradesh, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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