Principal Client Services Proj/Prog Mgmt
Dallas, Texas
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
As Principal Client Services Proj/Prog Mgmt, you will be responsible for managing the end-to-end implementation of high-value, external customer-facing technical projects by acting as the primary point of contact, ensuring client satisfaction, and providing technical and analytical guidance through structured project management methodologies.
Applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organizational results. Leads critical, high-impact projects and designs/implements innovative business strategies. Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions. Serves as a mentor and assists others with challenging issues.
Key Roles and Responsibilities:
(Typical tasks may include, but are not limited to, the following:)
Strategic Leadership & Team Collaboration
Oversee the management and deployment of CBRS Neutral Host and Wi-Fi/Wi-Fi Roaming opportunities, ensuring alignment with team objectives and organizational goals
Foster an innovative and supportive environment to drive team collaboration and the advancement of CBRS Neutral Host and Wi-Fi/Wi-Fi Roaming technologies
Develop strategies to expand CBRS Neutral Host and Wi-Fi/Wi-Fi Roaming capabilities, supporting AT&T’s competitive edge in emerging technology markets
Stakeholder Engagement & Communication
Serve as the primary liaison between internal and external stakeholders, including external vendors, Tower Strategy and Roaming teams, AT&T technical teams, AT&T Finance, and AT&T Account Teams
Maintain consistent communication with key stakeholders by providing detailed forecasts, progress updates, and strategic insights to ensure alignment with business priorities
Build and nurture relationships with internal stakeholders, venue owners, vendors, customers, and other external partners to facilitate seamless execution
Vendor and Consultant Coordination
Establish firm expectations, timelines, and deliverables with external vendors to ensure alignment with CBRS Neutral Host and Wi-Fi/Wi-Fi Roaming deployment objectives
Monitor vendor performance, enforce compliance with contractual obligations, and manage contracts and amendments as needed
Conduct Quarterly Business Reviews (QBRs) with vendors
Technical Guidance & Risk Management
Provide technical direction and strategic insights to advance new technology initiates with CBRS Neutral Host and Wi-Fi/Wi-Fi Roaming
Identify and proactively mitigate risks, resolve escalations, and ensure topics remain on track for successful delivery
Leverage structured contract and project management frameworks to ensure efficiency and quality across all deliverables
Performance Tracking & Reporting
Track key contractual and project milestones, and deliverables to measure success and identify areas for improvement with internal and external stakeholders
Provide regular, detailed performance reports to stakeholders, ensuring transparency and alignment with organizational priorities
Consultative & Documentation Support
Serve as a trusted advisor to customers, stakeholders, vendors, and senior leadership offering strategic recommendations for network improvements and technology adoption
Manage and maintain documentation, ensuring accuracy and compliance with internal policies and standards
Process Improvement & Innovation
Continuously identify opportunities to optimize workflows, drive efficiencies, and incorporate automation
Champion innovation by adopting emerging technologies and proposing creative solutions team performance
Job Contribution:
Act as a subject matter expert, leveraging business acumen and technical knowledge to solve complex problems and drive strategic results
Lead end-to-end contract management for new CBRS Neutral Host and Wi-Fi/Wi-Fi Roaming deployments, including forecasting, scheduling, resource allocation, implementation, and reporting
Negotiate and manage contracts, ensuring compliance with terms and conditions while addressing changes through amendments
Monitor and optimize KPIs, identifying trends, and implementing course corrections as needed
Partner with internal teams (e.g., AT&T RAN HQ, CTO, Account Teams) and external stakeholders (e.g., Neutral Host Operators, WIFI vendors) to deliver high-impact results
Work with legal team on contract drafts and amendments
Required Experience:
8 + years’ experience; Technical Career Pathway (TCP) role
Demonstrated technical aptitude and strong business acumen
Proven ability to think strategically and solve complex problems creatively
Exceptional communication and stakeholder management skills
Desired Skills:
Experience with CBRS, WIFI, WIFI Roaming, Inbuilding Solutions or other emerging telecommunications technologies
Proficiency in contract and project management tools and software
Ability to manage multiple high-priority projects simultaneously in a fast-paced environment
Excel, Word, PowerPoint, Artificial Intelligence (AI), Power BI, and Palantir deep understanding
Strong analytical and organizational skills to track performance metrics and ensure accountability
Commitment to continuous learning and staying up-to-date with industry trends
Desired Education:
Bachelor’s degree (BS/BA) desired in Business, Technology or a related field preferred
Our Principal Client Services Proj/Prog Mgmt earns between $116,700 - $196,100 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.
Ready to #transformdigital with us? Apply now!
#LI-Onsite – Full-time office role#
Weekly Hours:
40Time Type:
RegularLocation:
Alpharetta, GeorgiaSalary Range:
$116,700.00 - $196,100.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-64437-1 Date posted 05/01/2025
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
You may be required to complete one or more assessments, depending on the role.
Interview
Get ready to put your best foot forward! More than one interview may be necessary.
Conditional Job Offer
We’ll reach out to discuss a conditional job offer and the next steps to joining the team.
Background Check
Timing is important – complete the necessary actions to proceed with onboarding.
Welcome to the Team!
Congratulations! It’s time to experience #LifeAtATT.
Check your email (and SPAM) throughout the process for important messages and next steps.
Connect today
Didn’t find what you were looking for here? Sign up for our job alerts so we can connect and share the latest.