Director of Product Management & Engineering
Dallas, Texas
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. Relocation is offered.
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
Director of Product Management & Engineering – AI-Powered Search & Virtual Assistants
About the Role
We are looking for an experienced Digital Product & Engineering Leader to drive the strategy, development, and execution of AI-powered search and chat virtual assistant capabilities. This leader will oversee a team of product managers and engineers, spearheading innovations that enhance customer experience through generative and conversational AI.
Key Responsibilities
Product Strategy & Execution
- Define and drive the vision, strategy, and roadmap for AI-powered search and chat virtual assistants, aligning with business objectives and customer needs.
- Dive deep into user needs, pain points, and opportunities.
- Establish and measure KPIs for engagement, revenue generation, cost savings, and customer satisfaction, ensuring continuous product improvement.
- Partner with UX and data science to build intuitive, scalable, and efficient AI-driven experiences.
- Prioritize and execute a roadmap that balances short-term delivery with long-term platform scalability.
Engineering Leadership & AI Integration
- Oversee full-stack development teams, ensuring high-quality delivery of AI-driven conversational and search products.
- Provide technical guidance on LLM integrations, NLP, knowledge retrieval, and search ranking algorithms.
- Foster an engineering culture of experimentation, agility, and continuous learning in AI and machine learning applications.
- Ensure scalable and efficient deployment of AI capabilities, leveraging cloud-based infrastructure.
Cross-Functional Leadership & Stakeholder Management
- Lead and mentor a team of product managers and engineers, cultivating a high-performance, innovative, and customer-obsessed culture.
- Collaborate with executive leadership, customer care, product marketing, and business stakeholders to align AI initiatives with strategic goals.
- Advocate for responsible AI practices, ensuring fairness, transparency, and ethical AI usage in customer interactions.
Qualifications & Experience
- 10+ years of experience in digital product management and engineering leadership, with a strong focus on AI, search, and virtual assistants.
- Proven expertise in building and scaling AI-powered products, particularly in generative AI, NLP, and search ranking algorithms.
- Strong technical background in machine learning, cloud platforms (AWS, GCP, or Azure), and API-driven architectures.
- Experience managing cross-functional teams (product, engineering, UX, and data science) in an agile environment.
- Ability to balance strategic vision with execution, prioritizing initiatives that drive the highest impact.
- Excellent communication and stakeholder management skills, with the ability to translate complex AI concepts into business value.
- Proven experience architecting and implementing agentic frameworks
Nice-to-Have Skills
- Experience with LLM fine-tuning and retrieval-augmented generation (RAG).
- Understanding of multimodal AI (text, voice, image) applications in virtual assistants.
- Experience in enterprise-scale AI deployments, including regulatory compliance and ethical AI considerations.
Our Director-Tech Product Mgmt, earns between $191,400-$287,200 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected.
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
#LI-Onsite – Full-time office role-
#ConsumerTechnologyeXperience
AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?
Apply now!
Weekly Hours:
40Time Type:
RegularLocation:
USA:TX:Dallas / Two AT&T Plaza (211 S Akard St) - Dat:211 S Akard StSalary Range:
$191,400.00 - $287,200.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-73276 Date posted 07/07/2025
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
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Interview
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Conditional Job Offer
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