Specialist Territory Account Manager NDS
Columbia, Maryland
Job Description:
Overall Purpose:
Manage the relationship with Channel Partners to drive Consumer Door-To-Door sales and revenue growth through sales advisement, coaching, training, and effective lead management. This role also involves optimizing sales processes, analyzing performance metrics, and fostering strong relationships with internal and external stakeholders to ensure success.
Key Roles and Responsibilities:
Typical tasks may include, but are not limited to, the following:
Sales Advisement:
- Reviews, analyzes, and tracks sales, customer experience, cancel and churn rates.
- Collaborates with Channel Partners to implement strategies that address performance gaps and improve results.
Lead Management:
- Oversee the allocation and distribution of sales leads to dealers within the designated territory.
- Ensure leads are assigned promptly and accurately to appropriate dealers.
- Continuously evaluate lead management processes and identify opportunities for automation and efficiency.
Product Expertise:
- Maintain in-depth knowledge of products and services to communicate value propositions effectively.
- Improve sales techniques through ongoing vendor training and tailored support for Channel Partners.
Sales Coaching and Training:
- Conduct training sessions for internal and external customers, focusing on effective lead management techniques, Salesforce onboarding, Salesforce Mapping, NDS processes, and NDS Dealer Standards.
- Oversee training, coaching, development, and performance management of AT&T sales processes provided to the vendor.
Seller Performance Review:
- Evaluate vendor sales reps to ensure AT&T procedures are followed.
- Monitor and assess the performance of dealers in the region for lead conversion rates, sales penetration, and sales productivity.
Sales Data Analysis:
- Analyze sales data and lead performance metrics to identify trends, patterns, and areas for improvement.
- Utilize data-driven insights to optimize lead assignments and enhance sales strategies.
Relationship Building:
- Build and maintain strong relationships with key stakeholders, including dealers, National Account Managers (NAMs), ISD Account Executives, Master Dealers, Dealer Owners, and internal partners.
- Foster a collaborative environment to drive mutual success.
Reporting:
- Utilize and leverage NDS reports on lead assignment effectiveness, dealer performance, and sales outcomes.
Process Optimization:
- Recommend and implement best practices to streamline workflows and enhance productivity.
Job Contribution:
A mid-level sales representative with intermediate knowledge of sales principles, practices, products, and services. Manages small to mid-size sales with direct on-going supervision. Responsible for a small to moderate quota or territory. Utilizes company policies and exercises judgment to resolve customer issues or identify opportunities.
Education/Experience:
- Bachelor’s degree (BS/BA) desired.
- 2+ years of related sales experience.
- Strong organizational skills, excellent communication abilities, and a keen understanding of sales processes.
Earn between $52,400.00 - $94,300 USD. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Relevant Material Job Duties for which Criminal History may have a direct adverse, and negative relationship potentially resulting in the withdrawal of the Conditional Offer of Employment
Contact with Customers/Candidates/Clients Safety Sensitivity (Vehicle/Tool/Machine Operation - if applicable) Handling/Proximity to Sensitive Information
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
Ready to join the team? Apply today!
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasSalary Range:
$52,400.00 - $94,300.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-72418-5 Date posted 06/24/2025
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
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Interview
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