You will be responsible for the overall reliability and operations of AT&Ts Messaging, Mobility and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24x7 basis to include triage, help with investigation and remediation of acute and chronic issues that span multiple platforms and technology environments.
Key Roles and Responsibilities:
End- to-End service to support underlying technologies (messaging etc.)
24x7 Platform Technical Support
FAULT MANAGEMENT
Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive)
Help with investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis
Mitigate/remediate complex technology fault conditions that span multiple production platforms and environments; implement restoration of service
May involve the implementation of vendor/IT fixes or design changes
Solves Tier 2 issues independently and works with additional support teams and vendors as needed
Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs)
TECHNOLOGY INSERTION AND PRODUCT DEVELOPMENT
Participates in collaboration sessions with vendors on product capabilities and improvements
Reviews and interprets technical documentation and vendor specs for inclusion/adaptation into database templates
May interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event
May collaborate with upstream and downstream partners (hardware or software vendors, CTO, engineering, product development, provisioning, etc.) to design and implement custom solutions for internal and external customers and conduct change management procedures
Help develop applications, scripts, and act as system DBA (database administration), building websites, web applications, and internal messaging BOTs while maintaining other key critical software/data platforms
Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events translating business problems into insights
AUTOMATION
Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions
Perform data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools
Required Experience:
2-3 years’ experience Technical Career Pathway (TCP) role
2-3 years' experience in UNIX, Redhat, Kubernetes, Cloud Experience, Azure
2-3 years' experience with Application Support, IP Networking, OSI 7 Layer Model
2-3 years' experience with Fault Management/Incident Management
Preferred Experience:
Experience with Messaging services
Desired Education:
Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations preferred
Working hours: 9am -5pm shift with on-call rotation
Location: Brno, Office based job with flexibility
Compensation: Salary starting from 48,000 CZKgross monthly. The actual offered salary may be considerably higher based on your skills, knowledge and experience.
Weekly Hours:
40
Time Type:
Regular
Location:
Brno, Jihomoravsky kraj, Czech Republic
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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