Skip to main content
Technology

Production Support Specialist

Bratislava, Slovakia

Apply now

Job Description:

We are seeking a proactive Production Support Specialist with a solid understanding of ServiceNow to join our team. This critical role is ideal for someone who thrives under pressure, excels at solving complex problems, and is eager to contribute to a high-performing team in a dynamic environment.
As a key player, you will ensure the stability and efficiency of our Voice Portfolio, leveraging your ServiceNow expertise to triage incidents, investigate root causes, and drive operational improvements.

This position offers exceptional opportunities for growth and impact, allowing you to expand your technical and leadership skills within a forward-thinking organization. There are opportunities for improving your automation as well as AI skills.

This position requires candidate to work during US hours, shift rotations might be considered based on capacity needs.


Key Responsibilities

  • Incident Management: Act as the important point of escalation for high-priority incidents. Diagnose issues within the ServiceNow platform, ensuring seamless integration with other enterprise systems.

  • Root Cause Analysis (RCA): Leverage your technical expertise to investigate root causes of recurring issues, assign them to the appropriate teams, and provide actionable recommendations for resolution based on existing knowledge.

  • Documentation & Process Optimization: Create high-quality documentation for technical workflows, incident resolutions, and system processes. Identify areas for improvement and proactively suggest enhancements to operational procedures.

  • Collaboration: Partner closely with US-based business stakeholders, internal support teams, and cross-functional technical teams to ensure timely resolution of issues and alignment on priorities.

  • ServiceNow Expertise: Analyze and troubleshoot ServiceNow workflows, scripts, and integrations.

Required Qualifications

  • ServiceNow Expertise: Demonstrated understanding of ServiceNow fundamentals, including workflows, scripting, integrations, and core system architecture. While senior-level expertise is not required, hands-on experience and a solid grasp of the platform’s core capabilities are essential.

  • Technical Acumen: Proficiency in JavaScript (experienced junior or mid-level) for troubleshooting and minor development tasks within the ServiceNow environment.

  • Problem Solving: Strong analytical mindset with the ability to dissect complex technical issues, identify root causes.

  • Communication Skills: Exceptional verbal and written communication skills in English, with the ability to articulate technical concepts to both technical and non-technical stakeholders.

  • Adaptability Under Pressure: Proven track record of performing effectively in fast-paced, high-pressure environments.

  • US Hours Availability: Willingness to work full-time during US hours (3 PM to Midnight) to ensure seamless collaboration with the US-based team and business stakeholder.

Preferred Qualifications

  • ITIL Knowledge: Familiarity with ITIL principles and best practices in incident management and service delivery.

  • Technical Documentation: Proven ability to create clear, concise documentation for processes, workflows, and troubleshooting steps.

Salary

SVK: Base salary from 3130 EUR gross/a month. The actual salary is based on skills, experience and knowledge.

CZ: Base salary from 91 400 CZK gross/a month. The actual salary is based on skills, experience and knowledge.

Weekly Hours:

40

Time Type:

Regular

Location:

Bratislava, Bratislavsky kraj, Slovak Republic

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-73674 Date posted 07/03/2025
Apply now

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

  • Paid Time Off
  • Tuition Assistance
  • Insurance Options
  • Discounts
  • Training & Development

Learn more about benefits

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

Check your email (and SPAM) throughout the process for important messages and next steps.

Connect today

Didn’t find what you were looking for here? Sign up for our job alerts so we can connect and share the latest.

Welcome to the Talent Network

We’ve always got a ton of awesome things going on – like the latest job openings, events and offerings. But how can you stay on top of it all? That’s easy. Just connect to our Talent Network.

An * indicates a required field.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

By signing up, I acknowledge that I have read AT&T's privacy notice (opens in new window) and that I wish to receive email and SMS communications. I understand that I can opt out of receiving email and SMS communications at any time.

Don't Miss Out

Join our Talent Network to be the first to know about new job openings, special announcements and behind-the-scenes information.

Skip, I’d rather go straight to the application

AT&T Info and Alerts. Max 12 messages/month Privacy Policy (opens in new window). You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

By submitting your information, you acknowledge that you have read our privacy policy (opens in new window) and consent to receive email communication from AT&T for our U.S. Talent Network.