We are seeking a skilled and motivated ServiceNow Application Developer to join our Network Operations transformation initiative. This role will be instrumental in supporting the migration from legacy ticketing systems to AT&T’s enterprise ServiceNow platform. You will work closely with cross-functional teams to design, develop, and deploy scalable ServiceNow solutions that align with operational goals and compliance standards.
Key Responsibilities:
Develop and configure ServiceNow applications, modules, and workflows to support Network Operations use cases.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Support the refactoring of legacy tools (e.g., AOTS-M, AOTS-TM, AOTS-CM) into standardized ServiceNow architecture.
Ensure seamless integration of escalations, incident management, and case ticketing within the ServiceNow ecosystem.
Participate in platform onboarding, scoped app development, and data ingestion processes.
Maintain documentation and contribute to knowledge base articles and onboarding guides.
Required Qualifications:
3+ years of experience developing on the ServiceNow platform.
Strong understanding of ITSM, CMDB, and Incident/Change/Problem Management modules.
Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting.
Experience with AT&T’s ServiceNow architecture or similar enterprise-scale implementations is a plus.
Preferred Skills:
Experience with Agile development methodologies.
Knowledge of AT&T’s network operations environment and ticketing workflows.
Ability to work independently and in a team-oriented, collaborative environment.
Why Join Us?
You’ll be part of a high-impact transformation effort that is reshaping how Network Operations teams manage incidents, changes, and escalations. This is a unique opportunity to contribute to a platform that supports mission-critical services across AT&T.
We believe that transformation is not just about technology—it’s about people. Our teams are built on a foundation of collaboration, transparency, and continuous learning. As part of the ServiceNow and Network Operations community, you’ll be immersed in a culture that values:
Operational Excellence: Our teams are deeply committed to improving operational efficiency through automation, data integrity, and proactive problem-solving
Purpose-Driven Work: Whether it’s supporting emergency device readiness or transforming change management, our work directly supports mission-critical operations that keep people connected
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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