Lead Advanced Analytics
Atlanta, Georgia
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Join AT&T and reimagine the communications and technologies that connect the world. Our experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
In this role you will be responsible for Data Analytics and Insights for the Mobility Portfolio, focusing on “End to End” performance throughout the customer lifecycle (Credit application, payment performance, Collections treatment, involuntary churn, write-off, and recovery). This individual will be a subject matter expert responsible for the business product portfolio (Mobility and Broadband) across all business segments (Small Business, Mid-Market, and Large Business). They will advise business partners across multiple organizations regarding patterns and relationships to provide insights and recommend business strategies or modifications. The individual will incorporate advanced tools and techniques in order to gather, analyze, and interpret data from a wide variety of sources. The role involves developing reports, charts, tables, and executive presentations to support findings and recommendations. The individual will successfully manage and foster partnerships across organizations: Finance, Credit, Collections, Marketing, Sales, and Channels. Requests are frequently of an urgent nature and have leadership visibility. The individual will serve as the front door for all data/analysis/requests from partners, vetting data availability, and writing business requirements for all requests that require complex development by data engineers.
Key Responsibilities:
• Serve as the primary point of contact and subject matter expert for business partners and leadership, providing insights on business product portfolio performance and offering strategic recommendations for ongoing optimization.
• Gather, analyze, and interpret a wide variety of data to identify causal relationships, trigger points, and ultimately make predictions on customer behavior and portfolio performance.
• Analyze data from multiple sources, including internal/external data, data warehouses, etc.
• Provide precise, timely, and actionable insights to support business partners in strategic decision-making, performance tracking, and identifying growth opportunities and risk mitigation.
• Utilize tools for reporting and analytics, including but not limited to Data Cubes, Power BI, Databricks, Palantir, Azure, etc.
• Serve as a bridge between business stakeholders and technical teams to align data needs and reporting with strategic goals and identify areas for improvement through research and facilitation.
• Reconcile and resolve data discrepancies with business partners.
• Utilize an understanding of system flows (sales, credit, collections, billing, payments) and data warehouse/reporting flows to validate the accuracy of reported data and investigate anomalies to isolate root cause issues in reporting and/or gaps in processes and systems that may be causing financial losses. Quantify and communicate impacts on business performance results to leadership. Pursue remediation of identified issues with partners across functional areas.
• Develop a centralized and well-documented framework for reporting sources/tools, integrating data from multiple disparate sources. Develop training instructions and a data dictionary to support business unit self-serve ability for routine reporting KPIs.
• Apply advanced skills in the use of trend analysis, statistics, and other data analysis techniques to collect, explore, and identify the appropriate data to be analyzed from internal and external sources to explain or predict behavior, identify and resolve a variety of business problems, and build business cases.
• Partner with Data Scientists to establish business requirements, guide implementation, and measure the impact of probabilistic models.
Skills Required:
• Advanced Excel skills, including expertise with pivot tables.
• Strong PowerPoint and communication skills – ability to develop and deliver clear and concise presentations to business leadership.
• Strong data visualization skills.
• Modeling and forecasting experience.
• Understanding of the ATT data ecosystem.
• Credit and Collections experience preferred.
• Familiarity with business processes preferred.
• Understanding and monitoring of external macroeconomic factors, and the ability to correlate with internal performance trends.
• Must be inquisitive, proactive, and a quick learner.
• Ability to work well under pressure and effectively prioritize multiple urgent requests.
Job Contribution: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.
Preferred Education:
Preferred master's degree in data science, Mathematics, Statistics, or Business Administration.
Education/Experience: Bachelor’s degree (BS/BA) desired from an accredited University in a Quantitative field of study such as Data Science, Math, Statistics, Engineering or Physics. 5+ years of related experience. Certification is required in some areas.
Supervisor: No
Our Lead Advanced Analytics earn between $116,700 - $196,100 of base salary. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.
With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.
Apply today.
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasSalary Range:
$116,700.00 - $196,100.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-74989-1 Date posted 07/23/2025
Benefits
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