Sr Specialist Order Management
Alpharetta, Georgia
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future- you’ll create it.
Manages the end-to-end process of network and voice orders from creation through test and turn up, ensuring accurate and timely delivery while maintaining high levels of customer satisfaction and operational efficiency.
Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
- Order Processing and System Management: Oversee the entire order lifecycle, from order creation to final delivery. Ensure all elements of the order are accurately captured and consistent across systems. Utilize order management software to track orders in real-time and work with developers to identify and correct system issues.
- Customer Communication and Support: Serve as the primary point of contact for customers regarding order status, updates, and issues. Independently resolve customer complaints to ensure satisfaction and maintain high levels of customer service.
- Data Analysis and Reporting: Extract, analyze, and customize data for stewardship reports. Generate regular reports on order status, fulfillment metrics, and customer satisfaction to inform decision-making and identify areas for improvement.
- Cross-Functional Collaboration and Project Management: Collaborate with customers, sales, network, and operations teams to create workflows and timelines. Manage automation and transformation projects to reduce cycle time and increase revenue. Establish and monitor milestones and manage MACD orders as needed.
- Performance Metrics and Continuous Improvement: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of order management processes. Use performance metrics to drive continuous improvement and achieve operational goals.
Job Contribution:
- An experienced professional with in-depth knowledge, applying organizational practices to resolve moderately difficult problems.
- Works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions.
- Actions impact efficiency costs, schedules and client relationships.
- Interacts primarily within the department and with General Managers and above across various teams.
Supervisor:
- No
Education/Experience:
- Bachelor’s degree (BS/BA) desired.
- 2+ years of related experience.
- Certification is required in some areas.
Our Sr Specialist Order Management, earn between $58,400 - $87,600. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.
And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.
With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.
Ready to close the deal on a career with AT&T?
Apply today.
Weekly Hours:
40Time Type:
RegularLocation:
Alpharetta, GeorgiaSalary Range:
$58,400.00 - $87,600.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-65842 Date posted 05/02/2025
Benefits
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- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
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