Senior UX Designer
Alpharetta, Georgia
Job Description:
About the Company:
Join AT&T and embrace connectivity. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power customer experiences. Bring your inquisitive mind and design expertise to help us redefine connectivity and transform how the world shares stories and experiences that matter. Step into a career with AT&T, to drive forward the future of connectivity you believe in.
About our Team:
The Customer Experience team here at AT&T holds the customer close to every decision we make. Through journey analysis, concept generation, wayfinding, testing, and analytics we identify and solve customer friction from an End to End perspective. What is Customer Experience (CX)? CX represents a customer's overall perception of your brand, encompassing all interactions throughout their journey, from initial advertising exposure to a conversation with an agent on post-purchase support team. In essence, CX is the collective impact of each touchpoint and interaction with a brand.
About the Role:
As an Experience Designer for the Customer Experience team, you will champion the customer's perspective in every interaction, flow, journey, and touchpoint. Your role will involve auditing current experiences, recommending strategies for simplicity and sophistication, and conceptualizing solutions through user flows, wireframes, and prototypes. Additionally, you will foster collaboration among our numerous internal and external partners.
This position goes beyond creating visually appealing designs; it’s about comprehending the underlying structure of the experience. You must be adept at presenting clear solutions both within and outside of constraints, and you should be capable of developing comprehensive concepts while maintaining a holistic view.
A successful Experience Designer for the Customer Experience team is someone who can delve deeply into the details, present ideas with clarity, grasp complex nuances, and execute concepts by developing clear artifacts within set timelines.
Key Roles and Responsibilities:
- Collaborate with cross-functional teams to define experience goals and strategies.
- Collaborate with other design disciplines to create intuitive and delightful user experiences.
- Collaborate with CX Researchers to conduct customer research and incorporate findings into design decisions.
- Define Micro & Macro interactions, flows, page structure, and Journeys to enhance the customer experience.
- Clearly articulate design decisions to stakeholders.
- Collaborate with stakeholders to ensure design feasibility and alignment with business and ecosystem goals.
- Approach design challenges with a curious mindset and explore innovative solutions.
- Solve complex design problems while considering customer needs and technical constraints.
Education:
Preferred Bachelor of Science degree in Human Computer Interaction, Interactive Media, or Graphic Design or equivalent experience.
Experience Required:
- Moderate level, real-world experience in design (3-5 years) with limited experience managing projects independently.
- 3-5 years of experience using UX/UI design software such as Figma is required.
- Other desirable experience: Adobe Suites, Sketch, Azure RP, Lucidchart, Mural, Miro, Project Place, or Asana.
Our Senior UX Designer, earns between $116,700.00-$175,100.00 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
· Medical/Dental/Vision coverage.
· 401(k) plan
· Tuition reimbursement program.
· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
· Paid Parental Leave.
· Paid Caregiver Leave.
· Additional sick leave beyond what state and local law require may be available but is unprotected.
· Adoption Reimbursement.
· Disability Benefits (short term and long term)
· Life and Accidental Death Insurance.
· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
· Employee Assistance Programs (EAP)
· Extensive employee wellness programs.
· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?
Apply now!
#LI-Onsite – Full-time office role
#ConsumerTechnologyeXperience
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
(Alpharetta, GA)
Weekly Hours:
40Time Type:
RegularLocation:
Alpharetta, GeorgiaSalary Range:
$116,700.00 - $175,100.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-71415 Date posted 06/19/2025
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
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Interview
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Conditional Job Offer
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Background Check
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