Lead Network Technology Support
Alpharetta, Georgia
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
As a Lead Network Technology Support, you will be part of the Mobility IP Ops Lifecycle team who provides fault and performance monitoring for all Mobility Layer 3, Load Balancers, Text Messaging (SMS), Mult-Media-Messaging (MMS), Mission Critical Push-To-Talk (MCPTT), Location Based Services (LBS), Over-The-Air Activations (OTA), Evolved Packet Core (EPC) Core NEO consumer LTE, Enterprise EPC LTE, FirstNet EPC LTE, Cricket EPC LTE, 5G EPC consumer, 5G EPC FirstNet, and Standalone 5G EPC network elements.
Key Roles and Responsibilities:
FAULT MANAGEMENT
Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive)
Investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments
Implement restoration of service; and may involve the implementation of vendor/IT fixes or design changes
Solves Tier 2 issues independently and works with additional support teams and vendors as needed
Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs)
TECHNOLOGY INSERTION AND PRODUCT DEVELOPMENT
Works closely with business partners in a DevOps methodology partnering with Labs, product development, and engineering teams to create process documentation, methods, procedures, and guidelines for current network planning, capacity management and use/test cases during new technology instantiation
Participates in collaboration sessions with vendors on product capabilities and improvements
Reviews and interprets technical documentation and vendor specs for inclusion/adaptation into database templates
May interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event
Collaborate with upstream and downstream partners (hardware or software vendors, CTO, engineering, product development, provisioning, etc.) to design and implement custom solutions for internal and external customers and conduct change management procedures
Develop applications, scripts, and act as system DBA (database administration), building websites, web applications, and internal messaging BOTs while maintaining other key critical software/data platforms
Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events translating business problems into insights
AUTOMATION
Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions
Perform data analysis on platform and/or organizational metrics using industry standard analytics and data presentation tools
Required Experience:
5-8 years’ experience; Technical Career Pathway (TCP) role
Required Qualifications:
Mobility Network troubleshooting, maintenance, implementations
Strong troubleshooting skills
Knowledge of mobility architecture
Morning shift, with rotational on-call/weekend
Desired Education:
Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations preferred
Desired Qualifications:
Knowledge of Network Planning, Engineering, Construction and Mobility architecture
Knowledge of cloud applications/networks, including OpenStack, VMware, Azure and Kubernetes
Scripting knowledge such as Ansible and Python
Certifications desired but not necessary (CCNA, CCNP, JCNIA, JCNIP)
Excellent working knowledge of Cisco IOS, NX0S, Junos, F5 BIGIP(LTM/GTM) and F5VvE BIGIP
A foundational understanding of SDN networks understanding concepts of Virtual NFS, Juniper Contrail, and spine/leaf architecture
Technical writing skills
Supervisory: No
Environmental Requirements:
This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.
Our Lead Network Technology Support, earns between $106,100 - $178,200 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.
Ready to #transformdigital with us? Apply now!
#LI-Onsite – Full-time office role
Weekly Hours:
40Time Type:
RegularLocation:
Bothell, WashingtonSalary Range:
$106,100.00 - $178,200.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-75595-1 Date posted 07/23/2025
Benefits
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- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
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