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Helpful tips for your application

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Frequently Asked Questions

Whether you’re having technical difficulties or need to chat with a live person, we’ve been there. Take a peek at our roundup of frequently asked questions or feel free to say "hi" to an Application Specialist with the chat live icon on the bottom right anytime Monday – Friday, 8am to 5pm CST.

If you have created a profile, much of your information will be pre-populated. However, the pre-screening questions and skills are specific to each job opening.

We, unfortunately, can’t accept paper applications. Our online system is easier, faster and lets us notify you with jobs that match your interests.

Yes. Just visit and fill out our support form. Center hours of operation are Monday through Friday between 8AM and 5PM CT. Please allow 24-48 hours for response.

In your profile, go to the Summary page and click edit on the attachments section. Browse for your document and click open. Enter any necessary comments and click attach.

You can attach up to five files, which you can update up to five times in a 30-day period.Keep file size under 1024 KB (kilobytes).

To overwrite an existing attachment, just replace it with a file with that same name.

Don’t stress. Check out our video interviewing FAQ for candidates.

If you applied for a job that was available in multiple locations, including the one in your Employment Preferences, you may be notified of jobs in those additional locations. Click Remove under Location Preferences for unwanted locations.

Your SSN helps us check rehire and testing eligibility. When entered, your SSN is encrypted using Hypertext Transfer Protocol Secure (HTTPS).

Your SSN helps confirm your identity. We might not be able to process your application.

Our site doesn’t allow you to remove previously submitted applications.

Click Account Options after you log in to your account. There will be a link prompting you to change your email.

No. Multiple emails may prevent you from completing the required steps.

You can learn more by visiting our Contractor Opportunities page.

If you just need technical assistance with your account or application, visit our help page and fill out our support form. You’ll hear from us in 24 to 48 hours. Our center hours are Monday through Friday from 8AM to 5PM CT.

If you need a job accommodation, this email template will walk you through with additional questions.

On the Advanced Job Search page, click on the My Jobpage tab and select My submissions. Click Submission Status to check for updates on your application. You may also select Finish Submission, Withdraw or View Email Messages.

Head over to the login page and select the applicable link. If you forgot your password, you’ll need to verify your username and email address. To reset your password, you’ll need to correctly answer your security question to get an email with reset instructions.

Note: If you enter an incorrect password three times, your account will be locked. But don’t worry, if you wait 15 minutes you can try again.

Note: The system will inform you that your username OR password is incorrect, but will not designate which one is incorrect.

On the My Job page tab > My Submissions page, you might find a position listed under Completed Submissions that you didn’t apply for. This can happen if you have been matched to a job by a recruiter who’s interested in reviewing your general profile for a particular position.

Maybe. First, make sure that Javascript and pop-ups are enabled when you’re on the site. We recommend using IE8 or higher, Safari 6.0x or higher, Firefox 17 or higher and Chrome 37 or higher.

We recommend not using a mobile device or tablet when taking the test. You’ll need a full screen to see all of the questions.

Next to the Employer/Institution field, click the blue "select" link. Type "other" in the search box and click refresh. Select "Other Employer" or "Other Institution," as applicable.

Even after completing the test, you’ll still need to click the "Start Test Now" link to record your results.

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