Skip to main content
Browser Warning

Enhance Your Experience Get a newer, better browser (it's free!)

Ready for an upgrade? A different browser will keep you connected to the full website experience – and protect you from security risks.

Close Search

Bilingual Inbound Sales Representative (17,000 MXN + 7,000 Sales Bonus)

Zapopan, Mexico

Apply Now


Join us and find endless ways to connect to our customers while moving the world forward.



As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Technology Support


As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.

Credit & Collections


As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.


Technology Support

Credit & Collections Representative

Call Center

Use your customer service skills to give people the power to connect.

Call Center

Be the voice of a global company and put your customer service skills to work. You'll get the chance to provide excellent customer service as part of a worldwide team and gain access to endless possibilities for your career.

Female employee holding cellphone while smiling

You Are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset under pressure
Male employee with headset on and smiling

Ready To

  • Attend 6-8 weeks of paid, full-time training
  • Be flexible with schedule based on business demand
  • Promote and sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
Male employee with headset on looking at a smartphone

You'll Bring

  • Advanced English and Spanish fluency to interact with customers across the U.S.
  • A high school diploma or have earned your GED
  • At least one year of relevant work experience
  • Familiarity with Windows computers and applications
Female employee with headset on and smiling

You Are

Male employee with headset on and smiling

You're Ready To

Male employee with headset on looking at a smartphone

You'll Bring

This is your opportunity to be the voice of AT&T – a global leader in communications and technology! As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most.
How you’ll make an impact
In this multi-faceted role, you’ll be trained to address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. You’ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.
What your day-to-day will look like
• You’ll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.
• You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.
• You’ll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.
• With your key knowledge, you’ll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
• You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. You'll need to keep up with changes to technology and applications, so you can provide the best resolution for the customer.
• Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.
• In this full-time position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.

Who makes a great fit for the role? There are a few must-haves:
• Advanced English Fluency to engage with U.S. customers
• Experience using a personal computer and Microsoft Office products is a must
• One year of customer sales experience. Customer Care experience preferred.
• Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 9:15 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays)
• Ability to work 100% in Center.
There's more than a paycheck in it for the right candidate. Our compensation package includes:
• Monthly Base Salary: MXN $17,000 (before Taxes)
•Monthly sales bonus when you meet your sales and service targets
• Monthly Grocery vouchers MXN $1,452 every 14 days
• Monthly Restaurant vouchers MXN $1,161 every 14 days
In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
• Life Insurance
• Hospitalization indemnity and Funeral Insurance
• Vacation days, plus three personal days, onsite medical and more.
• 50% discount on five lines of AT&T Wireless service.
• Paid starting from your first day of training, including some benefits like meal and grocery vouchers.
Training Expectations
You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.
How flexible is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week; we operate from 7:00 am to 9:15 pm CST Monday to Saturday, including Daylight Saving Time & Holidays.
Is training paid?
Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.
Your future is calling. Apply today!

Job ID 2330433I Date posted 09/15/2023
Apply Now


Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation starting from the first day of training. It really does pay to be on our team.

Compensation and Paid Training

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.


Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.


You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).


Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Applicant Experience

  • Status updates

    Calendar Icon

    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

    Email Icon

    Check your email regularly for any follow-ups.

  • Pass assessment

    Pen on Paper Icon

    You may have to pass an assessment before moving on to the next step.

  • First attempt

    Clock Icon

    If you don’t pass any portion of your assessments or interviews on the first attempt, you’ll be eligible to apply again in 6 months.

  • Interview

    Hand Icon

    Your interview may be online or in person — we’ll let you know what to expect. Make sure you’re punctual, have a strong connection, and dress professionally.


Review this page and make sure this role is what you would expect.


Complete online application.


Interview with a Staffing Manager and complete initial skill assessment.


Interview with a Hiring Manager and complete a call simulation and skill validation.


Begin pre-employment onboarding with a background check, English assessment and supplying required hiring documents.


Sign your contract.

Frequently Asked Questions

To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.

Once you’ve been selected, it is typically three to five weeks to be onboarded and start.

If hired, you’ll attend a fully paid, mandatory training class. Be prepared to attend 100% of your training at the office during your first three months though there may be situations that require training at home. For any training at your home, AT&T will provide the necessary equipment (computer and mobile phone) during your first few days of training, and you will need to provide a suitable workspace with stable internet connection and cell phone signal. All equipment must be back transported home in secure and private transportation of your choice. After finishing your training, your Business Unit will decide if you will work at home or at the office based on several factors that include operations needs, facility capacity, and overall performance.

This is not a Work from Home role but may require Work from Home based on business needs. We will advise you whether you will train or work from home, office, or a mixture of both. You will need to confirm you are flexible to train and work at home during the application and interview process. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.

This position requires you to be available to work any shift during the call center operating hours, including weekends and holidays.

Schedules are based on performance, seniority, and the operating hours of your site. Starting out, you should expect most roles will require working later shifts, weekends, and holidays for the first several months.

Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.

Female looking at her phone


AT&T is a Modern Communications and Technology Company.

Female smiling with arms up

Diversity & Inclusion

It’s our people and partners who make the difference.

Crowd of people cheering at a concert


Connecting you to Tech, Entertainment and Community Leaders.

Female smiling as she looks at something

#LifeAtAT&T blog

Stories and News from the People at AT&T.


Haven't found what you're looking for?

Sign up for job alerts, updates and more.

Interested In

  • Customer Service, Zapopan, Jalisco, MexicoRemove
  • Call Center, Zapopan, Jalisco, MexicoRemove
  • Customer Support, Zapopan, Jalisco, MexicoRemove
  • Bilingual, Zapopan, Jalisco, MexicoRemove
  • Sales & Operations Services, Zapopan, Jalisco, MexicoRemove
  • Bilingual Retail, Zapopan, Jalisco, MexicoRemove

AT&T Info and Alerts. Max 12 messages/month. Privacy Policy. You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

The values we live by.

  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Make a Difference

    Impact your world.

  • Stand for Equality

    Speak with your actions.

  • Be There

    When customers & colleagues need you most.

Back to top