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Bilingual Spanish Fraud Analyst

Wichita Falls, Texas

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Join us and find endless ways to connect to our customers while moving the world forward.

"AT&T is a renowned company, with international presence..."

Irma G. — Credit & Collections Manager

"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."

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Job Overview

This is a Spanish speaking bilingual position and agents must be able to report to the call center in Wichita Falls, TX.

Take the lead at the frontline of our company as a Fraud Analyst. This is your opportunity to make an impact with AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.

As a Fraud Analyst you’ll investigate fraud alerts on residence and business customers through inbound and outbound telephone calls, correspondence, and various computer systems. You’ll make decisions on suspending, permanently disconnecting service, and issuing credits based on fraudulent activity. You’ll update various databases and systems with information associated with fraud as well as coordinate with departments regarding fraudulent activity, reestablishment of service and verification of legitimate customer usage. You will serve as a point of contact for law enforcement agencies and legal entities related to the fulfillment of subpoenas and court orders.

Additional responsibilities:

  • Receives calls from customers and other departments regarding fraud activity.
  • Makes decisions regarding fraud disconnects, fraud credits, and coordinates with Credit & Collections on accounts with fraudulent activity.
  • Provides 24 hour on call support for law enforcement in emergency situations.
  • Assists internal security in investigating suspect fraudulent activity.
  • Performs other clerical functions. Sorts and/or files documents. May create filing systems or use electronic systems.
  • Coordinates with other Carriers on shared fraud information.
  • Gathers and compile data for reports or documents as requested.
  • Performs credit investigations.
  • Works independently with little supervision

What’s in it for you?

Pay for this position starts at $24.66 hourly.

We'll provide you paid training so you can hit the ground running. Along with a competitive compensation package and an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on

  • Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
  • .AT&T Internet (Fiber where available)
  • AT&T phone & AT&T wireless home phone

Career possibilities are limitless with AT&T. Ready to join #LifeAtATT?  Apply today!


AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

Job ID 2317745 Date posted 05/26/2023
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Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.


When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.


Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.


You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).


Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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