Job Overview

This is a Spanish speaking bilingual position and agents must be able to report to the call center in Wichita Falls, TX.

Take the lead at the frontline of our company as a Fraud Analyst. This is your opportunity to make an impact with AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.

As a Fraud Analyst you’ll investigate fraud alerts on residence and business customers through inbound and outbound telephone calls, correspondence, and various computer systems. You’ll make decisions on suspending, permanently disconnecting service, and issuing credits based on fraudulent activity. You’ll update various databases and systems with information associated with fraud as well as coordinate with departments regarding fraudulent activity, reestablishment of service and verification of legitimate customer usage. You will serve as a point of contact for law enforcement agencies and legal entities related to the fulfillment of subpoenas and court orders.

Additional responsibilities:

• Receives calls from customers and other departments regarding fraud activity.
• Makes decisions regarding fraud disconnects, fraud credits, and coordinates with Credit & Collections on accounts with fraudulent activity.
• Provides 24 hour on call support for law enforcement in emergency situations.
• Assists internal security in investigating suspect fraudulent activity.
• Performs other clerical functions. Sorts and/or files documents. May create filing systems or use electronic systems.
• Coordinates with other Carriers on shared fraud information.
• Gathers and compile data for reports or documents as requested.
• Performs credit investigations.
• Works independently with little supervision

What’s in it for you?

Pay for this position starts at $24.66 hourly.

We'll provide you paid training so you can hit the ground running. Along with a competitive compensation package and an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on

• Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
• .AT&T Internet (Fiber where available)
• AT&T phone & AT&T wireless home phone

Career possibilities are limitless with AT&T. Ready to join #LifeAtATT?  Apply today!

#connectourcustomers

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws