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Specialist Project Engineer

Washington D.C., District of Columbia

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"The similarities between military and AT&T culture are centered around morals..."

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Government Support at AT&T

See how AT&T is connecting the United States government.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the   Federal Government.   We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our team supports the Federal market with emphasis on driving the mission by implementing world class communication and healthcare solutions.

AT&T has an opening for a Telecom/VoIP Implementation Specialist to support our federal customer onsite at the customer location in DC.

The job duties are as follows:                                                                                                         

  • Project support for the planning, scheduling, implementation, reporting, and closure of largescale, nationwide AVAYA telecommunications services deployments and migrations, specifically Time-division Multiplexing (TDM) to VoIP, to remote locations with applicable experience in VoIP broadband technologies and installations.
  • Individual will provide project analytics, critical thinking, project management support, customer service support, and administrative support for a team of 6.
  • Create status reports, facilitate requests, produce orders, identify issues with projects, work with customer complaints, and coordinate with internal and external teams.
  • Proof/QA incoming and outgoing work to ensure it is complete, correct, for the right audience.
  • Ensure successful coordination between House telecommunications staff, AT&T and Broadband vendors, applicable subcontractors, and District Office/D.C. Office staff.
  • Oversee testing, installation, documentation development, end-user training delivered by VoIP vendor, and monitor overall customer satisfaction with the VoIP migration.

Required Clearance:

Public Trust (#publictrust)

Required Qualifications:

  • Avaya VoIP & Legacy Voice/TDM knowledge and implementation experience.
  • Strong skills with Microsoft applications; specifically: Excel, Word, and PowerPoint.
  • Experience in professional government settings.
  • Strong communication and interpersonal skills in diverse workplaces.
  • Be a team player with a positive attitude and a desire to accomplish goals.
  • Thrive in a fast-paced environment.
  • Proficiency in standard computer software and job order / ticketing systems.
  • In depth experience and understanding of VoIP and MPLS technologies.
  • Proven ability to communicate effectively both orally (phone and in-person) and in writing (reports and e-mail) to both technical and non-technical project stakeholders.
  • Proven experience with the Microsoft Office Suite to create drawings, presentations, reports, spreadsheets, and other technical and non-technical project management documentation.
  • Knowledge and experience with the Information Technology Infrastructure Library (ITIL) standard configuration management framework and related activities.
  • Must be able to pass a U.S. Background Investigation as required by the House.

Ready to join our team? Apply Today!

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Job ID 2225578 Date posted 05/11/2022
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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