Skip to main content
Close Search

Network Support Technician (Government)

Washington D.C., District of Columbia

Apply Now

connect

We need you to build the future of our network.

Installation Technician

Cable box

Use your expert knowledge to install Wi-Fi and voice services while working inside and outside our customers' homes.

Outside Plant Technician

Dump truck

From performing construction work to laying telephone cables and conduits, you'll keep our customers connected to the services they need.

Cable Splicing Technician

A piece of cable

Complete cable splices to maintain and repair our customers' services while working outdoors in the field.

Installation Technician

Outside Plant Technician

Cable Splicing Technician

Technician

Ditch the office and take your career on the road.

Life as a
Technician
at AT&T

What's this job really like? See what's on the road in a technician career.

Watch Video

Technician

Connect customers in your community to the latest tech and services in opportunities that are as wide as the open road.

Female technician with head turned and smiling

You Are

  • Tech savvy
  • An effective communicator
  • Personable with excellent customer service skills
  • Able to demonstrate strong problem-solving skills
Male technician smiling

You're
Ready To

  • Act with integrity and dependability
  • Demonstrate critical-thinking skills
  • Always put the customer first
  • Maintain a customer-centric mindset
Male technician turned and smiling

You'll Bring

  • Your interest and readiness to learn new technology
  • The ability to work a flexible schedule - including evenings and weekends
  • The capability to lift and move up to 80 lbs
  • A willingness to work in a confined space or aloft up to 28 feet
Female technician with head turned and smiling

You Are

Male technician smiling

You're Ready To

Male technician turned and smiling

You'll Bring

AT&T partners with First Responders and Public Safety agencies at all levels of government. Join our team for a rewarding opportunity to support critical missions and the professionals on the front line of our nation’s security. AT&T welcomes IT professionals who possess a strong work ethic, a passion for public service, and dedication to our customers’ goals.

AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. 

The NST provide Tier 2 support for integrated hardware and software; local infrastructure deployment services; respond to end user request; provide VTC and remote support.

The NST reports to an Area Technical Lead and provides support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment.  This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision.  A certain degree of creativity and latitude is required.

The job duties of the NST are as follows:   

  • Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
  • Provide support of mobile and wireless devices to include smartphones, tablets and hotspots
  • Assist in testing, applying and maintaining server configurations and related security patches
  • Assist in maintaining and checking the health of systems and backups to include restore testing
  • Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
  • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
  • Provide daily, weekly and monthly activity reports describing activities accomplished in a timely manner
  • Provide inventory support and input to the provided inventory system for the customer
  • Responsible for installing and maintaining VTC infrastructure to include assisting with user requests
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
  • Conduct or provide new equipment deployments and/or requested deployment support
  • Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
  • Analyzes functional business requirements and design specifications for functional activities.
  • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met
  • Provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.
  • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
  • Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS and middleware.
  • Communicate effectively both orally and written with customers, stakeholders, and technical specialists

Required Clearance:

Public Trust (#publictrust)

Required Qualifications:

  • Associate Degree or equivalent experience
  • 1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
  • General knowledge network products and systems
  • Experience in a rapid paced, time sensitive, high-quality environment
  • Good technical writing, presentation, and documentation skills 
  • Must have excellent team skills and collaboration skills
  • Attention to detail and follow-through
  • Ability to work with minimal supervision
  • Must be able to bend, kneel, stretch, crawl and lift or move up to 50 lbs.
  • Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required. (Actual travel percentage varies based upon location but is typically less than 20%)
  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process

Desired Qualifications:

  • Prior experience of IT support in an Enterprise environment (10,000+ end-users)
  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
  • Experience evaluating system performance results and recommending improvements or optimizations.
  • Experience performing IT hardware repairs and installing replacement parts
  • Experience planning and leading technology assignments and projects.
  • Prior hands-on experience with the setup, configuration and administration of servers and backups.
  • Experience functioning as a technical expert across multiple project assignments.
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.

Ready to join our team? Apply Today!

(#none)





Job ID 2225147 Date posted 05/09/2022
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Applicant experience

  • Status updates

    Calendar Icon

    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

    Email Icon

    Check your email regularly for any follow-ups.

  • Pass assessment

    Pen on Paper Icon

    You may have to pass an assessment before moving on to the next step.

  • First attempt

    Clock Icon

    If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.

  • Interview

    Hand Icon

    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Watch this video to see what the job's really like

Two

Complete online application

Three
Complete the assessment

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:
Premises Technician Assessment Technical Mechanical Test Field III

Four

Conduct your interviews — in person, by phone, recorded video or over video chat.

Five

Conduct follow-up interviews

Six

Conditional job offer

Seven

Complete the background check

Eight

Congratulation and welcome to AT&T!

Related Content

A Look Inside: Technician Careers

Every day, you can work someplace new.

AT&T Technicians Save Small Town Service

Teamwork and the guidance of experienced leaders made the difference.

Meet Cyrus: AT&T Futuremaker

When a teammate needs help, Cyrus is the first to raise his hand

Technician to Tech Career

With his career exprience, Guy Thomas achieved a pivot.

Here are similar jobs, or

New Search
  • Lead Network Design Engineer (CSfC Focused) (Government) Engineering, Technology, IT \ Engineering \ Technology, Government Support Washington D.C., District of Columbia
  • Cyber Cloud Engineer/Architect (Government) Government Technology, Technology, IT \ Engineering \ Technology, Engineering, Government Support, Cybersecurity, DevSecOps, Clearance Government, Clearance, Government Contract, Security Clearance, Secret Clearance Washington D.C., District of Columbia
  • Project Coordinator (Government) Government Logistics, Corporate, Government Support, Clearance Government, Clearance, Government Contract, No Clearance Required Washington D.C., District of Columbia
Female looking at her phone

Innovation

AT&T is a Modern Communications and Technology Company.

Female smiling with arms up

Diversity & Inclusion

It’s our people and partners who make the difference.

Crowd of people cheering at a concert

Events

Connecting you to Tech, Entertainment and Community Leaders.

Female smiling as she looks at something

#LifeAtAT&T blog

Stories and News from the People at AT&T.

Discover

Haven't found what you're looking for?

Sign up for job alerts, updates and more.

Interested In

  • Government Technology, Washington D.C., District of Columbia, United StatesRemove
  • Technology, Washington D.C., District of Columbia, United StatesRemove
  • IT \ Engineering \ Technology, Washington D.C., District of Columbia, United StatesRemove
  • Field Services, Washington D.C., District of Columbia, United StatesRemove
  • Government Support, Washington D.C., District of Columbia, United StatesRemove
  • DevSecOps, Washington D.C., District of Columbia, United StatesRemove
  • Clearance Government, Washington D.C., District of Columbia, United StatesRemove
  • Clearance, Washington D.C., District of Columbia, United StatesRemove
  • Government Contract, Washington D.C., District of Columbia, United StatesRemove
  • No Clearance Required, Washington D.C., District of Columbia, United StatesRemove

AT&T Info and Alerts. Max 12 messages/month. Privacy Policy. You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

Back to top