Skip to main content
Close Search

Mobility Specialist - Journeyman (Government)

Washington D.C., District of Columbia

Apply Now


Discover how your innovations can transform marketing, finance and more.

"We care about our customers & our employees, our business & our communities future."

Julia — Corporate Support - M&P Manager

"We have an opportunity to make an impact at all levels & have fun doing it."


Lead our business with your boldest ideas.

A Look Inside: AT&T Careers

Collaborate with people who share your enthusiasm.

Women leaders discuss career growth

An open dialogue on today's challenges.

AT&T Employees Stand for Equality

We live our values & without question or compromise.

Making a Successful Mentorship

See why building connections is vital.

AT&T Global Public Sector is a trusted provider of mobility network solutions and professional services to the Federal Government.  We are dedicated to recruiting,
developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our Mobility Team supports the US Agency for Global Mobility (USAGM) and its requirements across the various agencies associated with the US Department of State.  Providing, operating and assuring critical mobile voice, and collaboration services for the full spectrum of agency mobility requirements.

AT&T has an opening for a Mobility Specialist – Journeyman to support the USAGM requirements, in providing immediate and ongoing mobile services provisioning, and maintenance support.

Job Duties/Responsibilities:

  • Individual must have mobility services experience - Mobile device set up of iOS devices as well as Microsoft devices (including Hub & Surface)  
  • Able to explain vendor's mobile plans to end users                                                                                              
  • Experience with Microsoft O365 systems & cloud services                                                                             
  • Receive new mobile devices for user set up
  • Load required mobile applications on the device.
  • Test Mobile Device Management (MDM) application on device and ensure successful set up on MDM portal                                                                                            
  • Ensure USAGM mobile image (standard applications) are set up on device                                                            
  • Set up accessories on new device – including case, screen protector                                                                    
  • Swap devices – users with current devices requiring SIM swaps – ensure data transfer from old device to new device                                                
  • End-user support for current devices (password set up, appleID etc.)                                                         
  • Recycling of old devices                                                                                                                                          
  • Logging inventory information of new (&old devices) to the agency database                                               
  • Preparing and completion of required documentation for mobile users receiving new devices (or exchanging devices)   
  • Able to train end users on mobile applications (ie Skype, iTunes, MDM)                                                                 
  • Explain global roaming set up, SIM set up, as well as Wi-Fi set up                                                                     
  • Review with end-user agency’s mobility policy & contracted plans (domestic & international)             
  • General end-user customer support (connectivity, battery, etc.)                                                              
  • Individual would report to 330 Independence Ave SW – 8:30 – 5pm or normal business hours               
  • Ensure management is made aware of any widespread issues                                                                              
  • Any additional approved mobility related duties as assigned He/she has a minimum of 1 year of relevant work experience.
  • He/she has specialized training/certification, and/or relevant work experience.   

Required Qualifications:

High School Diploma or Equivalency

Ready to join our team? Apply today


Job ID 2170240 Date posted 11/29/2021
Apply Now

Here are similar jobs, or

New Search

Discover more at AT&T

Sign up for job alerts, updates and more.

Interested In

  • Government Logistics, Washington D.C., District of Columbia, United StatesRemove
  • Corporate, Washington D.C., District of Columbia, United StatesRemove
  • Government Support, Washington D.C., District of Columbia, United StatesRemove
  • Clearance Government, Washington D.C., District of Columbia, United StatesRemove
  • Clearance, Washington D.C., District of Columbia, United StatesRemove
  • Government Contract, Washington D.C., District of Columbia, United StatesRemove
  • No Clearance Required, Washington D.C., District of Columbia, United StatesRemove

AT&T Info and Alerts. Max 12 messages/month. Privacy Policy. You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

Back to top