The Service Management Team (SMT) Lead is responsible for leading the
team that builds, implements, configures, maintains, patches and monitors the
US Army Unified Capabilities Soft Client Subscription Service (UC SCSS) cloud
and on premise enterprise information technology infrastructure, applications
and systems. This includes Network, Systems, and Management and monitoring
service as well as IT Applications support. Key accountabilities include the
availability, scalability, security and agility of the technologies that make
up the UC SCSS such as Networking, Firewalls, Load Balancers, Virtual
Servers, Windows Server, Red Hat, Skype for Business, Remedy, and Security
Incident Event Management systems.
This individual will have a diversified background of technical
infrastructure experience, demonstrated project management acumen and
excellent vendor management skills, be an adept leader of people, plus have a
superior, service-oriented approach to IT operations. As a member of the
Network Operations team, the role contributes to the development and
execution of the Unified Capabilities strategy and ensures its alignment with
AT&T’s IT and business strategy and the delivery of capabilities required
to achieve business success. Main Accountabilities In addition to following
AT&T’s and US Army policies and procedures, principal accountabilities
include, but are not limited to:
the SMT maintains the UC SCSS stability and meets Performance Work
Statement requirements and Service Level Agreement objectives, follows
Change Management processes and procedures, and provides for continuous
adherence to Cybersecurity US Government directives.
empowering and mentoring the SMT staff AT&T and subcontractor
employees, via performance management, growing the team into top
performers dedicated to supporting company objectives and finding great
new talent. Continuing the development of high performing teams.
monitoring and alerting systems and the associated processes to provide
world class support for the UC SCSS
changes to existing business processes when appropriate to drive
guidance from the Program Manager and Program Management Engineering and
Cybersecurity Risk Management teams and partnering with the Security
Operations Center Cyber Defense Team (CDT) to ensure security on systems
is in line with US Government, US Army and AT&T requirements and
emerging best practices. Protecting the IT environment from anything that
will compromise security, stability or reliability. Quantifying risk and
cost in recommending solutions.
with, QA, and other teams in the continual improvement of processes and
technology evolution with the goal of delivering an extremely high level
of availability and reliability.
system vendors and participating in contract negotiation.
the department documentation and artifact strategy to support the chosen
and communicating/managing the cost of installation as well as ongoing
in the assessment of external and internal technology capabilities with
a focus on suitability for integration with the existing IT operations
on all change management / deployment activities with the Cybersecurity
Architect and Senior UC SCSS Architect, UC Architect, and Operations