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Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.

Service Management Team Lead (Government)

VIENNA , Virginia


The Service Management Team (SMT) Lead is responsible for leading the
team that builds, implements, configures, maintains, patches and monitors the
US Army Unified Capabilities Soft Client Subscription Service (UC SCSS) cloud
and on premise enterprise information technology infrastructure, applications
and systems. This includes Network, Systems, and Management and monitoring
service as well as IT Applications support. Key accountabilities include the
availability, scalability, security and agility of the technologies that make
up the UC SCSS such as Networking, Firewalls, Load Balancers, Virtual
Servers, Windows Server, Red Hat, Skype for Business, Remedy, and Security
Incident Event Management systems. 
This individual will have a diversified background of technical
infrastructure experience, demonstrated project management acumen and
excellent vendor management skills, be an adept leader of people, plus have a
superior, service-oriented approach to IT operations. As a member of the
Network Operations team, the role contributes to the development and
execution of the Unified Capabilities strategy and ensures its alignment with
AT&T’s IT and business strategy and the delivery of capabilities required
to achieve business success. Main Accountabilities In addition to following
AT&T’s and US Army policies and procedures, principal accountabilities
include, but are not limited to:

Job Description:
  • Ensuring
    the SMT maintains the UC SCSS stability and meets Performance Work
    Statement requirements and Service Level Agreement objectives, follows
    Change Management processes and procedures, and provides for continuous
    adherence to Cybersecurity US Government directives.
  • Developing,
    empowering and mentoring the SMT staff AT&T and subcontractor
    employees, via performance management, growing the team into top
    performers dedicated to supporting company objectives and finding great
    new talent. Continuing the development of high performing teams.
  • Maintaining
    monitoring and alerting systems and the associated processes to provide
    world class support for the UC SCSS
  • Recommending
    changes to existing business processes when appropriate to drive
  • Following
    guidance from the Program Manager and Program Management Engineering and
    Cybersecurity Risk Management teams and partnering with the Security
    Operations Center Cyber Defense Team (CDT) to ensure security on systems
    is in line with US Government, US Army and AT&T requirements and
    emerging best practices. Protecting the IT environment from anything that
    will compromise security, stability or reliability. Quantifying risk and
    cost in recommending solutions.
  • Partnering
    with, QA, and other teams in the continual improvement of processes and
    technology evolution with the goal of delivering an extremely high level
    of availability and reliability.
  • Managing
    system vendors and participating in contract negotiation.
  • Maintaining
    the department documentation and artifact strategy to support the chosen
  • Understanding
    and communicating/managing the cost of installation as well as ongoing
  • Participating
    in the assessment of external and internal technology capabilities with
    a focus on suitability for integration with the existing IT operations
  • Partnering
    on all change management / deployment activities with the Cybersecurity
    Architect and Senior UC SCSS Architect, UC Architect, and Operations

Additional Information:

Required Experience,
Education, and Certifications

  • Active
    JPAS listed U.S. Secret security clearance
  • DoD
    8570 IAT/IAM/IASAE Level III Certification are
  • B.A./B.S.
    in related field or an equivalent in education and experience
  • Knowledge
    of and ability to use a PC, MS Office Suite, Microsoft Windows, Active
    Directory Services and DOS, LANs, WANs, telephone systems and related
  • Highly
    Desired: Experience with Networking, Fortinet Firewalls, F5 Load
    Balancers, VM Ware, Hypervisor, Windows Server, Red Hat, Skype for
    Business, BMC Remedy, and Splunk.
  • Demonstrated
    ability to successfully lead and manage a team of IT Managers,
    professionals and specialists
  • Effective
    influencing and negotiation skills in an environment where resources may
    not be in direct control of this role
  • Excellent
    service management planning and execution skills
  • Strong
    IT operations acumen, including cross-domain knowledge and preferably
    earlier career experience in an individual contributor role in IT
    operations and engineering.
  • Experience
    in budget planning and financial management
  • Success
    in leveraging both traditional practices, such as IT service management,
    as well as emerging methods, such as DevOps, that are optimized for
  • Demonstrated
    ability to develop and execute a plan that ensures that the right people
    are in the right roles at the right time, and that employees are highly
    engaged and satisfied
  • Strong
    vendor management and partner relation skills to identify and leverage
    resources internal and external to the enterprise to enhance
    capabilities that support business objectives
  • Excellent
    verbal and written communication skills, including the ability to
    explain technical concepts and technologies to senior leaders, and
    business concepts to the I&O workforce.
  • Understanding
    core systems and primary business functions like POS, inventory, HCM and
    systems integrations.
  • Understanding
    technical concepts like enterprise architecture, SOA, virtualization,
    servers, database (SQL and Oracle environments), hardware, network,
    monitoring, firewalls, security, PaaS, IaaS, SaaS, phone systems, and
    configuration systems. Work Experience
  • At
    least 15 years’ experience in IT systems, with more than five (5) in a
    leadership role
  • Project
    management and documentation experience preferred
Required Clearance:


is an Affirmative Action/Equal Opportunity Employer and we are committed to
hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job ID 1829127 Date posted 07/06/2018

AT&T a good place to be


I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.


I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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