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Installation Technician

Urbandale, Iowa

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connect

We need you to build the future of our network.

Installation Technician

Cable box

Use your expert knowledge to install Wi-Fi and voice services while working inside and outside our customers' homes.

Outside Plant Technician

Dump truck

From performing construction work to laying telephone cables and conduits, you'll keep our customers connected to the services they need.

Cable Splicing Technician

A piece of cable

Complete cable splices to maintain and repair our customers' services while working outdoors in the field.

Installation Technician

Outside Plant Technician

Cable Splicing Technician

Technician

Ditch the office and take your career on the road.

Life as a
Technician
at AT&T

What's this job really like? See what's on the road in a technician career.

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Technician

Connect customers in your community to the latest tech and services in opportunities that are as wide as the open road.

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You Are

  • Tech savvy
  • An effective communicator
  • Personable with excellent customer service skills
  • Able to demonstrate strong problem-solving skills
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You're
Ready To

  • A willingness and interest in learning new technology
  • Critical-thinking skills
  • Integrity and dependability
  • A customer-centric mindset
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You'll Bring

  • Always put customer first
  • Work a flexible schedule — including evenings and weekends
  • Possibly work in a confined space or aloft (up to 28 feet)
  • Lift and move up to 80 lbs.
Female technician with head turned and smiling

You Are

Male technician smiling

You're Ready To

Male technician turned and smiling

You'll Bring

AT&T and TPG signed an agreement to form a new entity, DIRECTV, which will own and operate AT&T’s U.S. video unit consisting of DIRECTV (consumer and business satellite services), AT&T TV and U-verse TV (excluding U-verse network assets). When the transaction closes, the job you are applying for will become part of the New DIRECTV.  Transaction is expected to close in the second half of 2021.  Until closing, this role will be a part of AT&T’s U.S. video unit. New DIRECTV will recognize its unionized labor force and will also assume and honor the existing collective bargaining agreements covering union-represented employees and work with the unions productively going forward.  For more information, please click here.   Source:  Press release, section : “Continued Commitment to employees”  LINK : https://about.att.com/story/2021/video.html

Works inside or outside to install and repair equipment, and/or services; Makes necessary connections to provide voice, data, and video service. Duties may include but are not limited to the following:

Duties may include but are not limited to the following:
• Install and rearrange inside wire
• Install Network Interface Device (NID)
• Place and replace Customer Premise Equipment (CPE)
• Place cross-connects as appropriate between SAC point and the 7330 or its equivalent
• Verify all service are working
• Educate customers on the features and functionality of the services
• Demonstrates, sells, and bills appropriate items of telephone service on contacts w/customers.
• Selects location and installs equipment with customers, including inside wiring.
• Performs the maintenance of the CPE equipment, wiring & jacks inside the customer’s premise up to and including the NID
• Use simple meters to perform Go, NO-Go type testing.
• Perform work in buildings, attics, basements, and crawl spaces
• Perform work involving bending, kneeling, stooping, crouching, crawling, etc.
• Use company PC to retrieve and complete orders
• Works independently with little supervision
• Works outside in all types of weather
• Drives a company vehicle or may report directly to work location.
• Positions AT&T as the premier provider of choice.
• Uses and/or wears appropriate safety equipment and follows established safety practices and procedures.


Prerequisites:
• Specific assignments may involve driving a company vehicle. These assignments require a minimum age of 18, an acceptable driving record and a valid driver's license.
• May require the ability to drive a vehicle with manual transmission, depending on job assignment.
• Satisfactory attendance record and performance ratings in present job.
• Satisfactory results from a security investigation, as required, unless previously met.
• Other factors which may vary based on work group requirements.

Physical Requirements:
• Must wear body belt and pouch with tools weighing about 15 pounds.
• Lifting will be required, up to 80 pounds, depending on assignment.
• Uses hand tools such as screwdrivers, pliers, drills and wrenches.
• To meet manufacturer's safety requirements on equipment used, candidate's body weight, plus tools and material, must not exceed 300 pounds for assignments involving ladder climbing.
• Must be able to distinguish colors in accordance with specific job requirements.
• Must be able to climb ladders up to 28 feet and work aloft with hand tools.
• Requires the ability to climb poles and ladders.

Hours:
Hours vary depending on assignment. May be required to work day, evening, or night shifts; overtime, call-outs, weekends and holidays as required. On-call availability may be required. Out- of-town assignments may be required which may include travel and overnight stay.

Training:
1. Classroom training.
2. On-the-job training.

Tests:

Premises Technician Assessment (PTA)

Technical/Mechanical Test - Field III

Premises Technician Inventory (PTI-R)

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state, & local laws




Job ID 2116268 Date posted 05/16/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Applicant experience

  • Status updates

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    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

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    Check your email regularly for any follow-ups.

  • Pass assessment

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    You may have to pass an assessment before moving on to the next step.

  • First attempt

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    If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.

  • Interview

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    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Watch this video to see what the job's really like

Two

Complete online application

Three
Complete the assessment

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:
Premises Technician Assessment Technical Mechanical Test Field III

Four

Conduct your interviews — in person, by phone, recorded video or over video chat.

Five

Conduct follow-up interviews

Six

Conditional job offer

Seven

Complete the background check

Eight

Congratulation and welcome to AT&T!

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