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Technical Writer II


United States

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Do you have a passion for growing the technical skills of customers, partners, and employees?  Are you experienced in managing development and delivery of cybersecurity product documentation in a high-technology environment?  

If the answer is yes to these questions, we’d like to talk to you.

We’re looking for a Technical Writer to accelerate AT&T Cybersecurity’s success by creating product documentation that enable customers to easily locate concise, accurate answers to a wide range of technical questions about our product. You’ll be responsible for development and maintenance of the official Unified Security Management (USM) documentation. The role requires close working relationships with colleagues in engineering, product management, support, training, and marketing.

Responsibilities

  • Collaborate with internal and outsourced teams to obtain in-depth understanding of the software and the documentation requirements.
  • Write clear, concise, and comprehensive documentation for different USM components.
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
  • Work with Engineering, Product Management, Support, and Technical Editor to review drafts and revise.
  • Balance and prioritize multiple ongoing efforts to deliver high quality content in conjunction with the release of new features.
  • Publish content iteratively to the product's public website, internal website, and PDF.

Preferred experience and skills:

  • 3-5 years of experience in technical writing of software documentation.
  • Ability to deliver high quality documentation paying attention to detail.
  • Strong understanding of best practices in developing and delivering technical publications to customers, including undergoing technical and editorial reviews.
  • Experience with MadCap Flare a must.
  • Strong communication and collaboration skills.
  • Familiarity with Agile methodology and understanding of Agile ceremonies.
  • Candidates with experience in Cybersecurity or commiserate fields will be given special consideration.

Education: 

Bachelor’s degree required.  Advanced degree desirable.

Our Professional-Technical Writer’s earn between $63,700.00 to $127,300.00. Not to mention all of the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about





Job ID 2231870 Date posted 06/23/2022
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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