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Bilingual Cantonese Call Center Sales & Service

Tustin, California

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excite

Put your customer skills to work on the front line of our operations.

Credit & Collections

Headset

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Customer Service

Headset

As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

Loyalty (Retention)

Headset

As a Representative in a Loyalty Call Center, you’ll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

Sales

Headset

As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Technology Support

Headset

As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.

Credit & Collections Representative

Customer Service

Loyalty (Retention)

Sales

Technology Support

Call Center

Join us and find endless ways to support our customers while moving the world forward.

Call Center

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

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You Are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
Male employee with headset on and smiling

You're
Ready To

  • Attend 6-8 weeks worth of training
  • Be flexible with schedule based on business demand
  • Sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
Male employee with headset on looking at a smartphone

You'll Bring

  • A high school diploma or have earned your GED
  • At least one year of customer service/sales work experience
  • Familiarity with Windows computers
Female employee with headset on and smiling

You Are

Male employee with headset on and smiling

You're Ready To

Male employee with headset on looking at a smartphone

You'll Bring

Job Overview

This job reports to our 1472 Edinger Ave Tustin, CA location.  If considered, you must be able to report to this location. You also must be fluently Bilingual in Cantonese and English.  

What's in it for you?

We offer a competitive compensation package for our Call Center Sales and Service Representatives. Compensation is a 60%/40% plan with Top Performers earning over $150K (base pay plus commissions). Hourly base pay is based on your qualifications and between $16.00 to over $24.00. The base pay will increase every 6 months of active service up to the top pay! Plus you'll have a fabulous full time work schedule working Mon-Fri between 8:00AM to 5:15PM (schedules subject to change based on business needs).

You’ll also gain an amazing benefits package with medical/dental/vision coverage, 401(k) plan, tuition reimbursement and paid time off and paid training.
But there is more; rounding out these benefits and perks we also provide 50% employee discount on:
• AT&T internet & fiber
• AT&T Mobile service

Your employment with AT&T includes an outstanding training curriculum and a wide range of future career possibilities with many varied advancement opportunities.

LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

A job with AT&T as a Sales Consultant can provide you with exactly that!

Your employment with AT&T includes an outstanding training curriculum and a wide range of future career possibilities with unlimited and varied advancement opportunities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Sales Consultants receive a competitive base pay with extraordinary incentive pay based on actual performance results.

What you'll do as an AT&T Sales Consultant:
• Utilize proven sales and service techniques to build customer relationships, enhance the customer’s buying experience, retain customers, and exceed customer care commitments
• Provide world-class service by delivering an effortless customer experience
• Interact proficiently with a variety of online systems to problem solve, identify sales and retention opportunities, and present an all-inclusive solution that meets the customer’s needs
• Opportunity to consistently meet or exceed sales quotas and service objectives in a fast-paced call center environment

*Sales Consultants are compensated on a leveraged compensation plan consisting of base pay and incentive pay.

Ready to join the team? Apply now!  #connectourcustomers


Our Sales Consultant must be able to:
• Satisfactorily complete on-the-job and/or classroom training
• Effectively use multiple systems to identify and communicate products that meet the customer’s needs, and resolve the customer’s problem in a productive manner
• Work day, evening, holiday, night, weekend and/or split shifts if required
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

• Qualify on pre-employment screening
• Operate a computer and have basic keyboarding skills  




Job ID 2248331 Date posted 11/07/2022
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Applying?
Here’s what to expect.

  • Status updates

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    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

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    Check your email regularly for any follow-ups.

  • Pass assessment

    Pen on Paper Icon

    You may have to pass an assessment before moving on to the next step.

  • First attempt

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    If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.

  • Interview

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    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Review this page and make sure this role is what you would expect

Two

Complete online application

Three
Complete the assessment

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:

Call Center Virtual Job Tryout
Four

Phone Interview

Five

In-person interview and role-play

Six

Conditional job offer

Seven

Drug screening and background check

Eight

Congratulation and welcome to AT&T!

COVID-19

The safety of our applicants and employees is one of our top priorities. We provide personal protection protocols and equipment. We’re working to keep everyone safe, so we can keep our customers connected.

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