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Customer Service Sales Representative - 3,000 Sign on Bonus

Tulsa, Oklahoma

Apply Now

excite

Put your customer skills to work on the front line of our operations.

Credit & Collections

Headset

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Customer Service

Headset

As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

Loyalty (Retention)

Headset

As a Representative in a Loyalty Call Center, you’ll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

Sales

Headset

As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Technology Support

Headset

As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.

Credit & Collections Representative

Customer Service

Loyalty (Retention)

Sales

Technology Support

Call Center

Join us and find endless ways to support our customers while moving the world forward.

Call Center

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

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You Are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
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You're
Ready To

  • Attend 6-8 weeks worth of training
  • Be flexible with schedule based on business demand
  • Sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
Male employee with headset on looking at a smartphone

You'll Bring

  • A high school diploma or have earned your GED
  • At least one year of customer service/sales work experience
  • Familiarity with Windows computers
Female employee with headset on and smiling

You Are

Male employee with headset on and smiling

You're Ready To

Male employee with headset on looking at a smartphone

You'll Bring

Job Overview

This job reports to our 15901 E. Skelly Drive - Tulsa, OK 74116 location. If considered, you must be able to report to this location.

What you can look forward to

  • Sign-On Bonus - This position offers a $3,000.00 sign on bonus paid out as follows: first $500 payment 30 days after hire date, second $1000 payment 6 months after hire date and third $1500 payment 1 year after hire date.
  • Competitive pay starting between $17.00 to over $19.00 per hour (based on overall qualifications)
  • Additional compensation up to $3000 a month based on sales/performance..
  • Paid training and additional resources to support you.
  • Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off.
  • Employee Discounts of up to 50% off on:
    • Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
    • AT&T Internet (Fiber where available)
    • AT&T phone & AT&T wireless home phone

This is your opportunity to be the voice of AT&T – a global leader in communications and technology.  As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most.

How you’ll make an impact

In this multi-faceted role, you’ll be trained to address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. You’ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.

What your day-to-day will look like

  • You’ll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.
  • You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.
  • You’ll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.
  • With your vital knowledge, you’ll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
  • You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. You'll need to keep up with changes to technology and applications, so you can provide the best resolution for the customer.
  • Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.
  • In this full-time position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.

    What we’re looking for

    • Call center or customer service experience
    • Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
    • Ability to work onsite in one of our call centers.

    Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!

    #connectourcustomers





    Job ID 2249745 Date posted 11/17/2022
    Apply Now

    Benefits

    Invested in your satisfaction and continued success.

    We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

    Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

    Compensation

    When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

    Family Leave

    Paid Time Off

    Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

    Tuition
    Assistance

    Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

    Insurance Options

    Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

    Discounts

    You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

    Training & Development

    When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

    Savings

    Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

    Community & Team Events

    Applying?
    Here’s what to expect.

    • Status updates

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      Stay updated on your status. Timing varies, so log in to see where we are.

    • Check email

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      Check your email regularly for any follow-ups.

    • Pass assessment

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      You may have to pass an assessment before moving on to the next step.

    • First attempt

      Clock Icon

      If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.

    • Interview

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      Your interview may be online. Make sure you have a strong connection and dress professionally.

    One

    Review this page and make sure this role is what you would expect

    Two

    Complete online application

    Three
    Complete the assessment

    Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:

    Call Center Virtual Job Tryout
    Four

    Phone Interview

    Five

    In-person interview and role-play

    Six

    Conditional job offer

    Seven

    Drug screening and background check

    Eight

    Congratulation and welcome to AT&T!

    COVID-19

    The safety of our applicants and employees is one of our top priorities. We provide personal protection protocols and equipment. We’re working to keep everyone safe, so we can keep our customers connected.

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    The one thing you need to know about AT&T

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