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Big OpportunitiesAre Stocked Inside Our Stores

Big Opportunities
Are Stocked Inside Our Stores

Cricket Bilingual Spanish Store Manager

Tulsa, Oklahoma

Overview

With a global company like ours, the possibilities are truly endless – and the best place to start is on our Retail team. After all, what better way to become an expert in what we do than getting your hands on the latest technology and helping actual customers? From there, the door is open for you to go truly anywhere.

Success Profile

For this role, you also must have:

  • Be at least 18 years old
  • Completed a high school degree or GED
  • A solid understanding of the latest tech
  • Previous retail experience is nice, but not necessary

What makes a successful Retail Sales Consultant?

  • Outgoing
  • Engaging
  • Approachable
  • Excellent Customer Service
  • Self-Motivated
  • Takes Initiative

Back to Job Navigation (Success)

I’ll never leave AT&T. The brand is completely built into me. There’s nothing that could make me quit.

George Robey — former Retail Sales Consultant, now Store Manager

I’ve achieved many dreams with AT&T and look forward to many more. Thank you to AT&T for all your support – and all that you do!

Amanda Bakson — former Retail Sales Representative, now Legal Assistant

Why AT&T

This isn’t your average Retail gig.
This is a foot in the door with a major, innovative company.

  • Earn excellent pay

    Our Retail roles pay more than most other stores (feel free to check). Plus, you’ll be eligible for awesome benefits – like 401(k) matching, paid time off and tuition reimbursement.

  • Accelerate your career growth

    This can be your first step in moving onward and upward with us. Take on some of the biggest challenges to build the best version of your career.

  • Experience the hottest tech

    You already know some of the devices we sell. And as tech keeps improving, we’ll help you constantly upgrade your skill set so you can comfortably represent us as a leader in the space.

Hard work earns you perks

We believe in taking care of our team. Our awesome perks are just one way we show it. In school? You just might be eligible for tuition reimbursement. Planning a trip? We offer paid time off. And that's all on top of our 401(k) plan and medical and dental coverage.

Earn while you learn

With paid training, we’ll fill you in on everything you need to know before you start – and throughout your career.

Find some you time

Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.

Graduate to what’s next

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Know you’re covered

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Party every (pay) day

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Save on swag

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services – plus other awesome items, like tickets to live events.

Stuff Your Piggy Bank

When the day comes that you get some much needed R&R (not that you'd ever want to leave #LifeAtATT) you'll know your future is set with the AT&T Retirement Savings Plan (ARSP)

Take your future further

Your career starts in our stores. But with us, it can go just about anywhere.
So if you want to rise the ranks to Retail Manager, we’ll help you get there. Or, maybe you see yourself in another awesome role throughout our company. Whatever you’re interested in, we have it here.

Retail Career Progression

Cricket Bilingual Spanish Store Manager

Tulsa, Oklahoma

Cricket Wireless is a simple, smart, make-your-day-better wireless experience for anyone who wants first-class nationwide wireless service at a value price, with no annual contract.  It’s all about giving the customer the kind of wireless they deserve. Isn’t that how all wireless should be? We think so. Cricket is available nationwide at Cricket branded retail stores, dealers, national retailers and at www.cricketwireless.com
Want to join a dynamic wireless company where your ideas and talents really matter?

At Cricket, we power a nationwide network that covers more than 308 million customers. From delivering first-class service to providing the most innovative solutions around, we work hard and have fun doing it. Our team has audacious goals, relentless optimism and the grit and determination to make things happen. A career with Cricket means you'll take pride in making personal connections and delivering the most valuable customer-focused services around. Join our team and grow a future that's sure to leave a lasting impression. Discover your calling with Cricket. 
Position Overview
Job Description:
Every day, our Store Managers at Cricket run all aspects of the Cricket retail business including, but not limited to, financial management, business operations,  customer service and retention,  promotions, inventory, employee training and development.
Our Retail Store Managers:
• Assure attainment of all net sales and revenue goals, including developing sales strategies and tactical implementation
• Assume direct responsibility for all day-to-day store operations
• Establish and maintain adherence to budget
• Coach and develop retail staff
• Analyze business trends, track competitor landscape, share best practices with other stores
• Participate in the staffing process for the store, including hiring and performance management
• Promote positive customer experience through modeling great customer service and  handling escalations
• Demonstrate solid technical competence for all products and services sold
• Engage in community activities and business development that support business goals
• Own store issues, proactively identify challenges and create improvement plans
• Conduct employee meetings and operations reviews
• Maintain relationships with Network Operations Center to keep abreast of changes, potential customer issues and assist with resolution of issues

Required Qualifications
  • Three (3) years proven retail sales management experience (interactive sales process, commissioned sales)
  • Three (3) years of experience managing against financial goals, budgeting, forecasting and managing results
  • Three (3) years of experience in selecting, managing and developing employees (proven leadership skills)

Desired Qualifications

  • Five (5) years proven retail sales management experience
  • Three (3) years previous experience with back office systems (billing, call center, etc.)
  • Three (3) years previous experience managing retail operations for a wireless telecom service provider

Applicant experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  1. Conduct your interviews – in person, by phone or over video chat

  2. Conduct any follow-up interviews

  3. Receive a conditional job offer

  4. Complete the drug screening and background check

  5. Congratulations and welcome to AT&T!

Great benefits with great management

I have been working at AT&T full-time for less than a year

Pros

Health care, great 401(k) contribution program of 6%, 50% discount on certain accessories, and phone plans. Management is always upbeat, friendly but down to business.

Cons

New hires are back of the totem pole when it comes to scheduling. Will have to work every weekend. Selling DirecTV is a must and is challenging to sell considering we do not have Broadband here to bundle

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