Instructional Training Specialist (Government) at AT&T Careers - AT&T Careers
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Instructional Training Specialist (Government)

STAFFORD , Virginia


will provide solution-specific, efficient, and cost-effective training to
Marine Corps personnel as part of the Information Technology Service
Management (ITSM) Operations and Sustainment (O&S) program. To augment
currently available instructor-led training materials and user guides,
AT&T will design, develop, and deliver high-quality Shareable Content
Object Reference Model (SCORM) 2004-Compliant self-paced computer-based training
(CBT) modules following Marine Corps Systems Approach to Training (SAT)
methodology. These modules will provide training on ITSM processes and tool
suite functionality as implemented in the USMC environment and will allow for
self-evaluation, navigational control, and tracking. This self-paced delivery
method grants geographically dispersed Marine Corps personnel 24/7 access to
training, and becomes part of a full ITSM process learning library that
consists of user guides, instructor guides, and process guidance documents.

location / Travel: The work location will be Stafford, Virginia, with some potential
travel to Quantico, Virginia.

Under limited supervision, works
as a team member on projects and may be responsible for ensuring projects are
within allotted timeline and scope.  Projects
are typically moderately complex in nature, sometimes follow a repeatable
framework, and require some analytical skills in defining scope and
objectives. Attends and may lead CBT development meetings. Ensure adherences
to quality standards. Communicates to internal team members and possibly to
client/vendors. Job Contribution: Technical professional with some
experience. Sound technical knowledge growing through application, expanding
knowledge of AT&T technologies.

Technical: Designs and develops complex
level interactive computer-based courseware for customer training. Oversees
integrity of task analysis, training requirements, instructional materials,
and evaluation plans. Converts complex level written materials and/or
training requirements to interactive courseware. Develops flow diagrams and
story boards. Designs instructionally sound complex level lessons in a
variety of delivery media. Collaborates with customer and subject matter
experts to oversee technical accuracy of instructional content. Develops and
augments manuals, workbooks, CBTs and videos. 
Works as a team member on projects and is responsible for
ensuring project deliverables are within allotted timeline. Projects are
typically moderately complex in nature, sometimes follow a repeatable
framework, and require some analytical skills in creating real life scenario
driven material. Creates detailed work plans, schedules, project estimates,
and status reports. Attends and may lead project meetings and is responsible
for project tracking and analysis. Ensures adherences to quality standards and
reviews project deliverables.

Additional Information:

Candidates applying
for this position must possess at least four years of applicable experience
as an instructional-training developer/engineer working on technical
Government and/or large commercial projects.  The candidate’s breadth of
working knowledge and experience should include most if not all of the
following areas:

  • Quickly learn new systems and software,
    both independently and with subject matter experts, to be able to apply
    customer requirements and training needs to a training solution.
  • Design, develop and deliver programs,
    both instructor-led and computer-based, for government contracts,
    including:  process and tool training, Train the Trainer programs, and
    various technical and desktop software applications.
  • Identify and utilize industry best
    practices to assess and address training gaps, understand audience level of
    understanding, create and execute plans that align learning to operational
    needs, and continually improve programs; use metrics to measure training
  • Possess familiarity and experience
    working with training environments in the following capacities: ensuring that
    the training environments are kept in-sync with production environments;
    running test modules or procedures in mirror locations to ensure that valid
    outcomes and results match; working with various IT staff in testing and
    validating end user systems and operational procedures; and modifying and
    enhancing training environments to provide the most effective training
    experience for the learner.
  • Practice methodical approach to training
    development with a keen eye for editing to include grammar, spelling,
    content, and formatting; create engaging interactive training solutions that
    utilize branching techniques for scenarios
  • Strong interpersonal, oral and written
    communication skills; programming experience.
  • B.A. or B.S degree in a technical
    discipline (e.g., business, organizational development, instructional design,
    engineering, computer science, etc.) and a minimum of two years of IT
    experience with two years directly applicable to instructional-training development/engineering.
  • Previous experience
    developing/delivering process training
  • Work with client leadership to develop
    training plans, perform customer relations duties, provide status reports,
    and collaborate with SMEs

  • Masters in Instructional Design,
    Business Administration or related field degree in a technical discipline
    (e.g., business, organizational development, instructional design,
    engineering, computer science, etc.) and a minimum of 6 years of IT
    experience with 4 years directly applicable to instructional-training development/engineering.
  • Excellent editing, communication and
    facilitation skills.
  • Ability to work independently and across
    organizations to develop a clear plan for implementation of new processes.
  • Certified Technical Trainer (CTT+) or
    other relevant certification
  • Instructional System Design (ISD)
  • Learning Management System (LMS)
  • ITIL Foundation Certification and strong
    knowledge of ITIL framework.
  • Previous experience on training development
    and roll-out / integration.
experience understanding and documenting customer requirements

is an Affirmative Action/Equal Opportunity Employer and we are committed to
hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job ID 1828324 Date posted 07/06/2018

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I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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