Retail Sales Consultant at AT&T in Springfield
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Big OpportunitiesAre Stocked Inside Our Stores

Retail Sales Consultant

Springfield, Illinois


With a global company like ours, the possibilities are truly endless – and the best place to start is on our Retail team. After all, what better way to become an expert in what we do than getting your hands on the latest technology and helping actual customers? From there, the door is open for you to go truly anywhere.

Life as a retail sales consultant

You are the face of our Brand.

Every interaction with a customer matters. Being courteous takes on new meaning in today’s environment – it is more than just service with a smile. It’s creating meaningful connections with our customers. A strong knowledge of our products and services, an ability to listen and understand – these are key to delivering not just a personalized, but an effortless experience. And that delivers satisfied customers.

Look sharp.

You’ll receive a Spring and Fall fund to spend on Team Colors apparel. While working, you can wear:

  • A Team Colors Branded Shirt with
    the AT&T logo

  • Dark blue or black jeans, skirts or
    business casual style pants

  • AT&T Approved Name Tag

Employees smiling outside of an AT&T store providing curbside service.

* Curbside service and delivery may not be available at all AT&T Retail locations.

Everyday is different and that’s good.

At AT&T, we don’t just sell products and services, we’re so much more. We work in our communities answering the needs of our customers. We provide the AT&T Experience through courteous, personalized and safe interactions. Also, our bilingual opportunities allow us to deliver the same experience in a customer’s native language.

Our environment is evolving.

  • Personal Protection
    Equipment Provided

  • Curbside Pick-up
    & Delivery**

  • Customer & Employee
    Protection Protocols

  • Sanitizing
    Environment & Tech

* AT&T is adhering to local and state COVID-19 response protocols.

** Curbside service and delivery may not be available at all AT&T Retail locations.

AT&T At Your Service

At Your Service is our commitment to provide an exceptional customer experience. We know we’ll deliver if every action we take is based on the four commitments below – making each customer feel valued and appreciated.


    The basics matter. Customers expect a reliable network and great value. We deliver the basics better than anyone else. We simplify and enhance the customer experience every day.


    We go above and beyond to resolve customer concerns the first time. We are courteous and friendly, always ready with an "I can help you with that" attitude. We make it easy and convenient.


    We listen, understand and adapt to meet customers' changing needs. We make AT&T products and experiences simple and tailored to them. We provide personalized solutions.


    Customers want to feel like they matter and we deliver innovative ways to ensure they leave feeling valued and appreciated. We give more than expected. We deliver exceptional.

AT&T At Your Service

Living the At Your Service commitments within these steps of the AT&T Experience is your guide to delivering extraordinary interactions where every customer feels safe, comfortable and appreciated.

Diagram to represent service traits

How our Pay Works.

  • Base Pay
    is paid every two weeks.

  • At-risk pay
    (or commission) is paid once a month

  • Union dues
    may be a condition of employment, depending on your state

  • Chill out
    with Paid Time Off (PTO)

The Perks of Working Here.

  • Keep Learning
    with tuition assistance

  • Build Skills
    with development programs

  • Earn Discounts
    on AT&T products & services

  • Get covered
    with family medical, dental & vision plans

All You Need to Know About Scheduling.

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Schedules are based on seniority and are provided approximately 1 month at a time. Customers count on us - being there during your scheduled time is important.

clock with dollar symbol overlay icon

New Hires

New hires usually work during the busiest times (like evenings and weekends), which maxes out how much you can earn.

clock with highlighted area icon

Paid Time Off

Additionally, Paid Time Off can cover your scheduled vacations and last-minute situations.

Ready to Learn? We’ve Got You!

computer screen with person silhouette icon

New Hire

New employee orientation and training takes about 3-4 weeks and typically includes virtual sessions and self-study activities.

finger pressing a button icon


You’ll receive monthly online or leader-led training to stay up to date.

man running icon

Your Career

Start in our stores, but go just about anywhere. Through training & leadership support you can create your own path.


See what #LifeAtATT is like and how we’re staying #ConnectedTogether

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Success Profile

For this role, you also must have:

  • Be at least 18 years old
  • Completed a high school degree or GED
  • A solid understanding of the latest tech
  • Previous retail experience is nice, but not necessary

What makes a successful Retail Sales Consultant?

  • Courteous
  • Outgoing
  • Approachable
  • Engaging
  • Self-Motivated
  • Resourceful

Back to Job Navigation (Success)

Why AT&T

This isn’t your average Retail gig.

This is a foot in the door with a major, innovative company.

  • Earn excellent pay

    Our Retail roles pay more than most other stores (feel free to check). Plus, you’ll be eligible for awesome benefits – like 401(k) matching, paid time off and tuition reimbursement.

  • Accelerate your career growth

    This can be your first step in moving onward and upward with us. Take on some of the biggest challenges to build the best version of your career.

  • Experience the hottest tech

    You already know some of the devices we sell. And as tech keeps improving, we’ll help you constantly upgrade your skill set so you can comfortably represent us as a leader in the space.

Salesperson smiling

Hard work earns you perks

We believe in taking care of our team. Our awesome perks are just one way we show it. In school? You just might be eligible for tuition reimbursement. Planning a trip? We offer paid time off. And that's all on top of our 401(k) plan and medical and dental coverage.

Earn while you learn

With paid training, we’ll fill you in on everything you need to know before you start – and throughout your career.

Find some you time

Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.

Graduate to what’s next

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Know you’re covered

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Party every (pay) day

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Save on swag

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services – plus other awesome items, like tickets to live events.

Stuff Your Piggy Bank

When the day comes that you get some much needed R&R (not that you'd ever want to leave #LifeAtATT) you'll know your future is set with the AT&T Retirement Savings Plan (ARSP)

Applicant experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Check your status regularly. Timing varies, so log in to see where we are.
  • Check your email regularly for any follow-ups.
  • Your interview may be online. Make sure you have a strong connection and dress professionally.
  1. Conduct your interviews – in person, by phone, recorded video or over video chat

  2. Conduct any follow-up interviews

  3. Receive a conditional job offer

  4. Complete the drug screening and background check

  5. Congratulations and welcome to AT&T!

I’ll never leave AT&T. The brand is completely built into me. There’s nothing that could make me quit.

George Robey — former Retail Sales Consultant, now Store Manager

I’ve achieved many dreams with AT&T and look forward to many more. Thank you to AT&T for all your support – and all that you do!

Amanda Bakson — former Retail Sales Representative, now Legal Assistant

Retail Sales Consultant

Springfield, Illinois

Do you like helping people? Do you have a strong desire to connect people with technology and entertainment? You may have what it takes to join our amazing team! Our Retail Sales Consultants build solutions for our valued customers and meet/or exceed key sales objectives. They work with a full portfolio of awesome products including wireless, connected car, and wearables. They also offer integrated, seamless, and smart entertainment options including DIRECTV.

You’ll use your knowledge and passion to deliver an effortless customer experience while pursuing challenging and rewarding goals! This role comes with a very competitive salary and commission package as well as awesome benefits. We are passionate about innovation, we love our employees and we love connecting our customers to their world.

Sharing your knowledge with our growing customer base comes with many rewards. Start with the paycheck: Base plus commission. Our current full-time Retail Sales Consultants earn an average of $47,552 in total compensation in the first year when successfully meeting or exceeding sales goals. Our top sellers earn an average of $56,950 per year.

You’ll also gain an amazing benefits package, including:
•Ongoing paid training
•Exciting career paths
•Supportive team environment
•Employer-provided mobile device
•Medical/dental coverage
•401(k) plan
•Tuition reimbursement
•Paid time off

Not to mention some pretty cool perks, like:
•One of our latest devices and a service plan. Using our technology, gain first-hand expertise to share with our customers.
•Discounts on accessories and additional AT&T products and services. That means you always have access to the coolest gadgets around.
•A spring and fall fund to spend on a wide range of Team Color apparel. You’ll even receive a welcome kit of fun gear to get you started (including two shirts).

Prior retail or customer-facing sales experience is a plus but not required. AT&T Sales training will be provided.

You may be invited to complete an interview by recording a video, so make sure to watch your email for updates.

Apply now!

Job ID 2027831
Date posted 07/24/2020

Share this job

Great benefits with great management

I have been working at AT&T full-time for less than a year


Health care, great 401(k) contribution program of 6%, 50% discount on certain accessories, and phone plans. Management is always upbeat, friendly but down to business.


New hires are back of the totem pole when it comes to scheduling. Will have to work every weekend. Selling DirecTV is a must and is challenging to sell considering we do not have Broadband here to bundle

One Star Rating Two Star Rating Three Star Rating Four Star Rating Four Star Rating Glassdoor

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