Client Solutions Executive 2 Retention & Development at AT&T Careers - AT&T Careers
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Ready to change the speed of business? On our Business Sales team, you’ll connect with almost the entire Fortune 1000 (and millions of customers) to industry-leading telecommunications, high-speed Internet and pay TV. It’s an opportunity for them to completely transform how they do business – and you’ll be at the center of that deal. Plus, we’re talking about a customer base where high-flyers can get big results (and even bigger rewards).

Client Solutions Executive 2 Retention & Development

Spokane, Washington


If you thrive on closing the deal and building relationships, this is where you belong. We bring to the table the latest solutions and innovations for businesses and consumers the world over. There is nothing standing between you and big results (and even bigger rewards).

As a direct sales position, the Client Solutions Executive 2 Retention & Development is responsible for building/maintaining relationships with customer, account planning/strategy, and pursuing new sales opportunities.

Key Roles/Responsibilities:
  • Primarily on customer premise, create existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions.

  • With the aid of support resources, identifies sales opportunity solutions.

  • Builds/maintains network of colleagues/customers to share information and obtain prospects.

  • May support resolution of customer disputes and accounts receivable discrepancies (i.e. billing/installation/customer issues).

  • Establishes/maintains productive long-term client relationships.

  • Supports in presenting products, services and migrations that can benefit customer needs.

  • Demonstrates broad and strong working knowledge of the organizations entire product/service line.

  • Partners with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions.

  • Develops responses to Request for Proposals.
  • Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.

  • Owns account relationship; responsible for meeting revenue objectives.

  • Demonstrates sustained record of sales achievement.

  • Effectively influences customers to diffuse potential problems.

  • Aids in devising direct sales plans/strategies.

  • May develop strategic initiatives to grow/retain the revenue stream of complex accounts/projects.

  • May support less experienced sales team through coaching or mentoring.

  • Works on complex projects.

Duties directly related to making
sales includes:

Meeting with customers and engaging in
sales activities at customer site; communicating with customers via phone,
teleconference, e-mail, etc. related to proposed solutions/sales, etc.;
traveling to/from the customer premise for sales activities; providing subject
matter expertise on technical sales issues; advising customers on suitability
of products based on technical needs; preparing proposals/presentations/bids,
including developing pricing/strategic plans and proposed solutions/sales;
researching/developing solutions with ATT external partners, including
design/engineering; researching customer business/industry to identify new
sales opportunities.

  • 5 or more years of relevant sales experience
  • 5 or more years of related experience selling
    Telecom/IT solutions to large Enterprise / Fortune accounts
  • Strategic sales/account management experience focused
    on driving executive positioning and selling growth products and services
    to large Enterprise / Fortune accounts
  • Successful record developing relationships and
    driving business growth with business and IT executives within Enterprise
    / Fortune set accounts
  • Experience working in a team environment to ensure
    revenue growth and overall account management
  • Knowledge of AT&T Products/Services/Solutions
  • Excellent communication skills: written and verbal
  • Valid Driver License
Desired Qualifications:

BS Degree is not required but a
degree in CS, EE, MIS is preferred

Job ID 1914335-1 Date posted 04/15/2019

A great company, with a tremendous amount of opportunity for growth.


The people. AT&T has some great people in leadership roles who help inspire and grow their downline employees. With great continuous training, employees learn the skills needed to be successful in their current role.


Just like any other business, AT&T exists to earn a profit. In any sales channel there is pressure to achieve a quantified sales target. Depending on the leaders and managers relevant, most "Cons" would be directly associated with sales pressure.

Former Employee - Business Account Executive
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This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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