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Senior Network Engineer

Sofia, Sofia-Capital, Bulgaria

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Responsible for delivering operational services to outsourcing accounts on time, on target and with quality. Focuses on continuous Operations, Incident and change management of the supported network infrastructures. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction and predefined Service Level Agreements.

Roles and Responsibilities:

• Strictly following HP ITSM/ITIL processes and procedures. • Analyzing and solving complex issues in close collaboration with other technical and account teams. • Preparing and implementing complex normal, standard or emergency changes network changes and project related tasks. • Consulting and mentoring other network engineers from your team. • Participating in Root Cause Analysis and lifecycle activities as a process owner. • Deep technical troubleshooting in conjunction with vendor and third-parties for various technologies. • Ongoing support activities, performed according to agreed SLA’s • Participating in Change Advisory Board (CAB) / Technical Advisory Board (TAB) meetings to determine potential impact of changes in the customer’s environment and providing feedback for various projects. • Maintaining of the Configuration Management Database (CMDB) and Configuration Items (CI’s) in conjunction with environment changes. • Responsibility for particular account and/or platform in technical terms. Subject Matter Expertise; Consultation and Project Implementation

Key Competencies and Skills:

Required Skills: • 5+ years’ experience of IT Operations; • Previous experience with support of Enterprise customers is must; • 5+ years’ of extensive experience with LAN/WAN equipment (Cisco, HP, H3C, Aruba, Juniper or similar); • 5+ years’ of extensive experience with Cisco Nexus and other datacenter technologies; • Experience with Wireless technologies (Aruba, HP or Cisco); • Expert knowledge in TCP/IP, routing (OSPF, BGP, EIGRP), switching (Ethernet, STP, LACP, VTP) and other traditional network technologies and protocols, such as ICMP, ARP, Port-security, HSRP/VRRP. • Advanced understanding and knowledge of Network Security technologies – Firewalls, Proxies, VPNs; • Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line • Mentorship skills; • Excellent coordination and communication skills; • Ability to work under pressure and following tight schedules; Desired Skills: • Excellent understanding and knowledge of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes; • Advanced knowledge and experience with Wireless technologies (Aruba or similar); • Advanced knowledge and experience with F5 BigIP Loadbalancers (including LTM, ASM, APM and GTM modules); • Experience with Riverbed WAN Accelerators; • Experience with virtualization; • Knowledge of SDN technologies; Experience and advanced knowledge of scripting, UNIX/Linux;

Education and Qualifications:

Required: CCNP Routing and Switching or other equivalent certificate; Desired: CCIE Routing and Switching, CCNP Security, CCDP or other equivalent certification; Required: Bachelor of Science Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications. Desired: Master of Science Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications.

Additional Information:

We offer a challenging role including: • Flexible Working time range and schedule • Continuous learning and training opportunities • Ability to work in an international and multi-cultural organization • Excellent social benefit package including: o 4 days additional paid leave (total:24 days) o Food vouchers o Work-life balance program including team buildings o Medical and Life insurance o Company program including various discounts for products and services • Company paid mobile phone
Job ID 1910863-I Date posted 08/08/2019

Had a fantastic experience at at& for the last 14 years in different roles

Pros

Great team of colleagues that I worked with and a lot of different cultures which all worked well together.

Cons

Some managers do not know how to be a manager and manage a team

Former Employee - Senior Specialist Technical Support
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