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Network Operations Engineer

Sofia, Sofia-Capital, Bulgaria

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Responsible for delivering operational services to outsourcing accounts on time, on target and with quality. Focuses on continuous Operations, Incident and change management of the supported network infrastructures. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction and predefined Service Level Agreements.

Roles and Responsibilities:

• Working within the ITIL framework – Incident, Problem, Change Management • Analyzing and solving complex issues in close collaboration with other technical and account teams. • Preparing and implementing simple and more complex network changes. • Consulting and mentoring junior network engineers. • Participating in Root Cause Analysis and lifecycle activities. • Deep technical troubleshooting in conjunction with vendor and third-parties for various technologies. Ongoing support activities, performed according to agreed SLA’s

Key Competencies and Skills:

Required Skills: • 4+ years’ experience of IT Operations; • Previous experience with support of Enterprise customers; • 3-5 years’ experience with LAN/WAN equipment (Cisco, HP, H3C, Aruba, Juniper or similar); • Advanced knowledge in TCP/IP, routing (OSPF, BGP, EIGRP), switching (Ethernet, STP, LACP, VTP) and other network technologies and protocols, such as ICMP, ARP, Port-security, HSRP/VRRP. • Good understanding and knowledge of Network Security technologies – Firewalls, Proxies, VPNs; • Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line • Able to build & sustain strong customer relationship; • Excellent interpersonal and communication skills; • Ability to work under pressure and following tight schedules; Desired Skills: • Experience with Monitoring, Ticketing and Event tools; • Excellent understanding and knowledge of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes; • Experience with Cisco Nexus and other datacenter technologies; • Experience with Wireless technologies (Aruba or similar); • Experience with F5 BigIP Loadbalancers (including LTM, ASM, APM and GTM modules); Experience with Riverbed WAN Accelerators;

Education and Qualifications:

Required: CCNP Routing and Switching or other equivalent certificate; Desired: CCNP Routing and Switching, CCNA Security, CCDP or other equivalent certification; Required: Bachelor of Science Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications. Desired: Master of Science Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications.

Additional Information:

We offer a challenging role including: • Flexible Working time range and schedule • Continuous learning and training opportunities • Ability to work in an international and multi-cultural organization • Excellent social benefit package including: o 4 days additional paid leave (total:24 days) o Food vouchers o Work-life balance program including team buildings o Medical and Life insurance o Company program including various discounts for products and services • Company paid mobile phone
Job ID 1910864-I Date posted 08/08/2019

Had a fantastic experience at at& for the last 14 years in different roles

Pros

Great team of colleagues that I worked with and a lot of different cultures which all worked well together.

Cons

Some managers do not know how to be a manager and manage a team

Former Employee - Senior Specialist Technical Support
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