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Network Operation Engineer

Sofia , Bulgaria

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Focuses on continuous operations, incident, change and problem management of the supported configuration items. The main goal is to minimize the amount of unplanned downtime in the customers’ production environment while maintaining highest level of security compliance and achieving a high level of customer satisfaction.

Roles and Responsibilities:
- build strong working relationship with Team Technology Lead, Account Support Team representative and Capability support and technology teams
- good awareness of the customers’ business and in-depth knowledge of the customers’ environments and support processes
- complying with the ITIL standards by observing the Incident Management lifecycle processes.
- be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management’s attention, where appropriate.
- support and assist the Team Technology Lead for documentation libraries for the area of your expertise.
- ensuring compliance with internal documentation standards; also accountable for updating the documentation
- must be able to prepare technical documentation upon request

Key Competencies and Skills:
Required Skills:

- experience within IT Operations
- experience with LAN/WAN equipment (Cisco, H3C or similar)
- knowledge of HP OPENVIEW, Network Node Manager, and HP OVO monitoring.
- wireless technologies (Cisco, HP or Aruba)
- basic knowledge of Load Balancing (F5 or Cisco)

Desired Skills:

- strong interpersonal and communication skills
- good analytical and troubleshooting skills
- understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line
- inter-VLAN routing
- F5 LTM

Education and Qualifications:
Required: CCNA or similar
Preferred: CCNP R&S, CCNP Datacenter
Required: Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications

Additional Information:
English
Open to work shifts.
Job ID 152923 Date posted 06/11/2018

Associate Director Technology Development

Pros

Opportunity to work on cutting edge technologies.
Support for women in technical leadership roles.
Pride in diversity & inclusion with 12 Employee Resource Groups with 40k+ members.
Great benefits including 4+ weeks vacation, 6% salary match of 401k, paid maternity/paternity leave, financial support for adoption.
Flexibility to work from home or office in newly renovated collaboration zones.
Lots of opportunity to move around the company & work on new products.

Cons

Process heavy with lots of administrative overhead.

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