What makes AT&T a global company? For starters, we support an impressive portfolio of large multi-nationals customers wherever they live and work. . We also have one of the largest networks ever created. Today, we’re bringing it all together with revolutionary devices and next generation services for U.S consumers and advanced communication, cloud application, and leading mobility solutions for business globally. Our collaborative approach to innovation is transforming what’s possible – in the home, in the car, and everywhere. With locations across the Asia Pacific, the Americas and EMEA, we’re the network of career possibilities that connects the world.
Roles and Responsibilities:
Interface with Carrier Executives on Performance review, Manages Escalation and Expedites, Work on Delivery and Assurance Intervention (Orders and Fault Tickets)
Act as the primary interface for AT&T customers (both internal and external), AT&T business partners and all relevant AT&T internal departments during the circuit installation.
Responsible for order processing and order tracking as well as the co-ordination of all internal (Project Implementation Managers, Sales and Engineering Teams etc.) and external (Customer, telecommunications carriers & partners) project coordination activities.
Key Competencies and Skills:
Networking and Telecom Experience, Bi-lingual (English and Japanese), Excellent Communication and Written Business Skills
Education and Qualifications:
Degree Holder in Telecoms and/or IT Networking, at least 5 years experience in Telco Industry
Had a fantastic experience at at& for the last 14 years in different roles
Great team of colleagues that I worked with and a lot of different cultures which all worked well together.
Some managers do not know how to be a manager and manage a teamFormer Employee - Senior Specialist Technical Support
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This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.