What makes AT&T a global company? For starters, we support an impressive portfolio of large multi-nationals customers wherever they live and work. . We also have one of the largest networks ever created. Today, we’re bringing it all together with revolutionary devices and next generation services for U.S consumers and advanced communication, cloud application, and leading mobility solutions for business globally. Our collaborative approach to innovation is transforming what’s possible – in the home, in the car, and everywhere. With locations across the Asia Pacific, the Americas and EMEA, we’re the network of career possibilities that connects the world.
Roles and Responsibilities:
Responsible for troubleshooting end user devices to connect to AT&T Wi-Fi hotspots. Includes providing an excellent customer experience and resolving their issue the first time. SUA support will be to create trouble tickets for new customer issues, provide status updates on existing tickets, escalate existing tickets, and transfer misrouted customers to the appropriate work center for BVOIP, LNS, GCSC, and ADI services.
Key Competencies and Skills:
Customer Service skills
Basic technical knowledge of Wi-Fi, internet, and basic technical terminology
Education and Qualifications:
High School Diploma and any additional technical training or experience is desired. Must speak English. Spanish is a plus
Had a fantastic experience at at& for the last 14 years in different roles
Great team of colleagues that I worked with and a lot of different cultures which all worked well together.
Some managers do not know how to be a manager and manage a teamFormer Employee - Senior Specialist Technical Support
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This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.