Knowledge Manager (Government) at AT&T Careers - AT&T Careers
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Knowledge Manager (Government)

Santa Maria, California

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense . We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our Air, Space, & Strategic Defense Division supports the warfighter by offering Systems Engineering, Cybersecurity, Logistics, Network, IoT, and other advanced capabilities to the US Space Force (USSF) Space Operations Command (SpOC).

AT&T has an opening for a Knowledge Manager to support the US Space Force in providing consolidated defensive cybersecurity and cybersecurity intelligence.

Job Duties/Responsibilities:
This position is for an AFSPC Knowledge Manager supporting the United States Space Force (USSF) Space Operations Command (SpOC) Intelligence and Cyberdefense Enterprise Services (SPICES) Contract. The candidate will provide assistance organizing, maintaining and implementing sharing of data, information and knowledge. The candidate shall provide services to include: identifying, mapping, analyzing and implementing operational processes. The candidate must demonstrate applicable experience.

Specific work to be performed includes the following:
  • Design and implement KM systems and tools at Unclassified, SECRET, and TS/SCI levels using various Microsoft Office products and SharePoint IAW all applicable requirements and policies set by the DAA.
  • Identifying, mapping, and analyzing operational processes; provide feedback and recommendations on streamlining processes.
  • Maintain a repository of IT services support knowledge accessible by 614 ACOMS personnel and customers.
  • Manage the process for SpOC ACCC to plan, coordinate, manage, share, and control information.
  • Analyze, track and provide relevant cyberspace intelligence information affecting USSPACECOM, USSF, SpOC and Space Wings, and Los Angeles AFB.
  • Provide leadership, mentoring, and quality assurance for team members.
  • Provide on-the-job training specific to knowledge management services, systems and tools for government personnel during duty hours as specified in master training plan.
  • Plan and coordinate the complete life cycle of organizational data and information assets.
  • Identify and analyze data, information, and knowledge requirements to facilitate discovery and dissemination of decision-quality information.
  • Assist and educate users on authoritative data sources, data services, and presentation tools to meet SpOC objectives.
  • Being able to work as a team member, quickly assessing the information management needs of the customer
  • Organizing, maintaining, and sharing of data, information, and knowledge.
  • Maintain a central repository of IT services support knowledge accessible to multiple customers and getting additional knowledge information for the site, collaborating with other KM offices
  • Manage processes for SpOC ACCC to plan, coordinate, manage, populate, share and control information.
  • Assist and educate users on authoritative data sources, data services and presentation tools to meet SpOC objectives.
  • Ability to communicate effectively, both orally and in writing; negotiate complex issues; write comprehensive studies; and maintain good working relationships.
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer needs and translate them into application and operational requirements. Proficient in Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint; message distribution/retrieval programs; and Analyst Notebook.
  • Prepare and present briefings, reports, informational analyses in support of USSF and SpOC.
  • Perform records management of sustainment related deliverables and documentation.
  • Participate in customer exercises, after duty hours may be required.
  • Ensure adherence to Government policies, master plans and schedules, and develop solutions to program problems.
Required Clearance:
TS/SCI (#topsecret)

Required Qualifications:
  • 4 years’ experience in communications squadron (or sister service equivalent), industry cybersecurity, or USCYBERCOM/AFCYBER/624 OC
  • Security+ desired
  • Military Space or Cyberspace Operations experience desired
Desired Qualifications:
  • Bachelor’s degree and 5 years’ experience
  • Additional Cybersecurity certifications such as: CISM, CompTIA Security+, CISSP, CISA, etc. a plus.
  • As a representative of Team AT&T and USSF, must have the ability to work in a dynamic environment and effectively interact with numerous DoD, military/civilian personnel and industry partners. Working knowledge of Microsoft Office (Word, PowerPoint, and Excel). Possess a high degree of originality, creativity, initiative requiring minimal supervision.
  • Thorough knowledge of USAF/USSF Space Systems. Knowledge of cybersecurity and cybersecurity intelligence preferred.
  • Microsoft Windows operating systems (OS) administration and associated hardware.
  • Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration.
  • Willingness to travel (note- will include both air and ground transportation).

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



Job ID 2018339 Date posted 06/29/2020

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I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.

Cons

I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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