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Account Manager Renewal AT&T Cybersecurity

San Mateo, California

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Do you enjoy the technical passions of Cyber Security and Customer
Renewals? We're growing and looking to add customer-focused, engaging,
analytical, and well-organized Cyber Security Account Managers to our
team of sales professionals. This role is focused on revenue growth,
expansion, customer retention, and operational efficiency. A successful
Account Manager will support the team in their initiatives to maximize
revenue and margins, deepen customer relationships, and deliver customer
and employee focused communication and information.

This
multi-faceted position is an ideal role for an ambitious individual
whose scope of responsibilities will be capped only by a willingness to
take ownership and identifying opportunities for growth. As a member of
AT&T, you will be entering an exciting growth stage company with
offices in Austin, San Mateo, Spain and Ireland.
What our Account Managers are responsible for:

Own the ultimate success of AT&Ts customers, including customer
onboarding, project success, expansion, retention, and renewals.

  • Ensure that customers derive maximum value from their investments in
    AT&T and fully leverage their subscriptions and services on an
    ongoing basis.
  • Identify and develop new opportunities for
    expansion across the customer’s business and collaborate with the sales
    team to ensure subscription growth and increased solution footprint.

  • Drive a seamless onboarding process and work with support and
    services teams to proactively manage each customer’s successful
    deployment.
  • Make 40+ outbound calls daily to engage our customers and build relationships with them

  • Proactively manage each customer’s business needs and environments,
    while actively seeking opportunities to up-sell, cross-sell, and
    generate referrals
  • Maintain ownership of issues until resolved and set customer expectations accordingly
  • Demonstrate ability to be organized, take initiative and follow up independently
About Us:

We
are the new AT&T Cybersecurity! Our Edge-to-Edge technologies
provide phenomenal threat intelligence, collaborative defense, security
without the seams, and solutions that fit our customers business. Our
unique, collaborative approach integrates best-of-breed technologies
with unrivaled network visibility and actionable threat intelligence
from AT&T Alien Labs researchers, Security Operations Center
analysts, and machine learning – helping to enable our customers around
the globe to anticipate and act on threats to protect their business.

The Perks:

● Be part of a dynamic growing company that offers a meaningful and fun work environment

● Comprehensive Total Rewards Package (Salary + Bonus incentives)

● Comprehensive PPO/HMO Medical/Dental/Vision

● Paid: PTO, Sick Leave, Maternity/Paternity Leave, Service Day

● Adoption & Surrogacy programs

● 401k + 100% matching up to 6%

● Educational opportunities & Tuition Reimbursement

● AT&T service discounts

● AT&T service referral programs

● Numerous industry awards and is recognized as a visionary in the industry

● Strong year-over-year growth and a rapidly-growing customer base

At
AT&T CyberSecurity we celebrate and support the differences that
make you, you. We are proud to be an equal opportunity workplace and
employer. We truly believe that diversity makes us better!


Required
and/or Preferred Skills and Experience

  • 1-5+ year(s) experience in Sales or Account Management preferred
  • Concise and persuasive oral and written communication skills required, especially over the phone and email
  • Thorough understanding of security operations and Network
    Infrastructures,
    strongly preferred

  • Exceptional management, interpersonal, and strong executive-level
    communication skills,
    required

  • Proven project management/coordination experience
  • Experience with Salesforce (or other CRM systems) is a plus
  • Ability to problem solve, perform complex tasks, and prioritize
    multiple projects



Job ID 1920334-1 Date posted 06/19/2019

Enjoyable, great benefits, good pay, little cog BIG SYSTEM

Pros

GREAT benefits, very understanding, and an excellent environment that fosters great leadership

Cons

Due to the separation and mergers of companies, the internal systems are difficult to navigate, sometimes redundant, or just plain confusing.

Current Employee - Cyber Security Analyst
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