Product Support Specialist I at AT&T Careers - AT&T Careers
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Product Support Specialist I

Rua do Canal, Pernambuco, Brazil

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Description

About the job:
  • Provide post-implementation product support to AppNexus customers
  • Manage customer support cases, which includes verifying cases, analyzing data, isolating and diagnosing the problem, and resolving the issue where possible; this may include periodic after-hours and weekend emergency on-call support
  • Coordinate with Product and Engineering teams in identifying, reporting and resolving product issues
  • Author, edit, publish and maintain an online knowledge base of known issues/solutions
  • Share knowledge with Console Support team members
  • Fluent in Spanish (or Portuguese) and English


Qualifications

About your skills and experience:
  • 2-5 years of work experience
  • Passionate about working in a fast-paced and fluid environment
  • Excellent troubleshooting, analytical and problem-solving abilities with a tenacious commitment to finding the root cause of issues, along with an ability to collaborate cross-functionally
  • Outstanding written and verbal communication skills
  • Ability to work autonomously and as a member of a collaborative team
  • Demonstrable passion for learning new technologies. Knowledge of SQL, HTML, Python and/or data analysis preferred
  • Knowledge of Addressable and Linear TV advertising preferred
More about you:
  • You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower others
  • You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happen
  • You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem
  • You believe in not only serving customers, but also empowering them by providing knowledge and tools
Job ID 1940985 Date posted 08/16/2019

Big Data Intern

Pros

Good experience overall. Colleagues were very helpful. Atmosphere was chilled out and there was no rush to complete the project. Was given ample amount of time to understand the project and contribute.

Cons

People are laid back and don't take initiative to do something new or optimize existing stuff. It's not primarily engineering company so if you know how to talk, you will go far longer in career.

Current Employee - Principal Business Manager
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