Telesales Representative at AT&T Careers - AT&T Careers
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Telesales Representative

Richardson , Texas

Overview

Listen closely – we’re dialing you in to something huge. Inside our Call Centers, you have the chance to be our voice, solving customer issues and connecting them to the latest and greatest in tech. In return, we’ll set you up with a career with so much potential, it’s off the hook.

  • Full-time: may include nights & weekends
  • $12+/hr, based on experience and education

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What makes a successful Customer Service Representative? Check out below to see if you have what it takes.

  • Compassionate 7
  • Good Listener 9
  • Helpful 10
  • Quick-thinking 9
  • Self-starter 8
  • Trustworthy 10

Telesales Representative

Richardson , Texas

Hear from the hiring team - Watch Video
If you are sales driven, have a knack for providing great customer service and innovative solutions, we’d love to meet with you.
On our Call Center team, you’ll learn all about the coolest ways to help deliver exceptional service and solutions to our customers. It’s a high-energy environment where you’ll be part of a fun team that offers best-in-class service. Not to mention the amazing benefits, training programs and career potential we offer.

Telesales Representatives start between $13.93 and $17.27 per hour (plus sales commission)...then you will have the opportunity to receive an increase after only 6 months!

A full-time position with full benefits that include medical, dental, vision, 401(k), tuition reimbursement, paid vacation time off, and work/life resources. Plus, 50% off your AT&T Wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T. 

You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.

As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.
Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!
Provides customer assistance with promotions.  Inbound Call Center. Works exclusively in a Telesales environment, receiving inbound calls. Required to achieve a sales quota. Performs other duties as assigned by management.Offers Paid Training.
GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title.  Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
1.Assists assigned sales associated with selling all products and services at management approved pricing. Consistently achieves sales and customer service objectives. 
2.Handles administrative aspects of the sale. Drive revenue by communicating the benefits of all products, services, features, plans and special offers to new existing customers as appropriate.
3.Provides World Class experience by providing information on all products, services, accessories, service features, pricing plans, roaming and data to the assigned team.
4.Report to work on time and work schedule hours.  Maintain required sign on time, productivity, and quality and standards. Follow established calling guidelines and procedures provided by management.
5.Successfully completes all sales and data training programs that are identified as core curriculum within the recommended time frames.
6.Assists in special projects assigned by supervisor or other duties as assigned by management.
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
PHYSICAL REQUIREMENTS
No physical requirements

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Additional Information:

BASIC QUALIFICATIONS
Inside Sales representative handling inbound calls from Mass Media advertising/lead generation, to sell all products and services offered by AT&T, in a bargained environment.  Effectively sell to the customer's needs through the use of rapport building, probing for needs and recommending a complete package of multiple lines of service, rate plans, features and accessories.  Meet and exceed all monthly, quarterly and annual sales objectives, while ensuring the optimum customer experience and satisfaction.  Work within set key performance measurements defined by the call center and management team.  Process sales transactions using internal provisioning systems and follow set processes and procedures.  Maintain strong knowledge of all company products, pricing, plans/packages, promotions and features offered.
QUALIFICATIONS REQUIRED:
  • One or more years of sales, retail or call center  experience
  • PC, Windows, email and good typing skills are necessary to perform daily work functions
  • One or more years in a commission based environment
  • Excellent communication skills, both written and verbal
  • Ability to multi-task in a fast pace sales environment
  • Must be able to work independently and as a team member
  • Flexibility to work evenings/nights, weekends, holidays and occasional overtime based on the needs of the business
  • Must have 100%  attendance in a 6-8 week New Hire Training class
  • Educate and sell to the customer needs over the phone
  • 6 months sales experience preferred.
  • TESTS: 

    Applicants will be expected to pass any assessment associated with the position

    Study Guide for pre-employment screening(click the link below to open the study guide)

    Mobility Call Center Assessment (MCCA)

    SPECIAL JOB REQUIREMENTS:
    •  Specific job assignments may require day, evening, weekend or holiday tours.  Occasional overtime may be required.
    TRAINING
    • On-the-job training
    • On-line training
    • Classroom training
    • Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.

Job ID 1825387
Date posted 06/08/2018

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Your experience can take between 4 – 6 weeks depending on location and time of year.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Your interview may be online. Make sure you have a strong connection and dress professionally.
  • Watch this video to see what the job’s really like

  • Complete the assessment

  • Phone Interview

  • In-person interview

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

How to prepare for your assessment

Our goal is to set you up for success at AT&T.

That's why we’re providing you with the information you need to prepare for the entire application process. In particular, your first assessment will look for traditional employment characteristics to see how you work best. Your second assessment is more like an interactive game – testing your decision making and memory skills. And if the role you’re applying for is bilingual, there'll be one last language assessment over the phone to help us confirm you’re fluent in the needed language.

When you’re getting ready, it’s a good idea to find a quiet place, get in the zone and answer as honestly as possible. And to prevent any errors from happening, make sure you are doing so on a computer and not a mobile device.

To get a better idea of what will be involved, check out our Assessment Tips

Service Representative

Pros

Excellent pay and benefits, great locations with access to Marta, great co workers and managers.

Cons

Deadlines and spreadsheets , some weekend work

Former Employee - Customer Service Representative
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Perks

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

  • Party every (pay) day

    Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

  • Save on swag

    Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services – plus other awesome items, like tickets to live events.

  • Get some “you” time

    Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.

  • Upgrade your skill set

    You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

  • Graduate to what’s next

    Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

  • Stuff your piggy bank

    When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

  • Know you’re covered

    Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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