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IT Operations & Maintenance Manager (Government)

Reston, Virginia

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the   Federal Government.   We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

ATIP (Advanced Technology Integration Program) is Task Order under the Helios IDIQ awarded to AT&T in September 2020.  AT&T’s ATIP contract provides a team of IT specialists to operate the DIA headquarters ATIP system which serves as the collection point for multiple Special Access Programs (SAPs) developed under Helios. These systems deliver their digital information payloads from across the globe and outer-space to the ATIP platform for processing, integration, correlation and access by Defense Department analysts and decision-makers. The ATIP system is operated by AT&T specialists and selected AT&T Helios Teammates cleared to support the multitude highly sensitive programs.

AT&T has an opening for a hands-on Datacenter Operations Manager for the ATIP systems program. This key position will be providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs.  As the Datacenter Operations Manager, with your team, you will enable the build out, onboarding and operationalization of new datacenter capacity and you will be expected to actively participate in the incident and outage process to ensure proper root cause analysis and appropriate follow-up with affected site contacts. This role calls for a balance of technical operations leadership, influence skills, supportive individual contributions, and expertise in IT operations.

Duties/Responsibilities:

  • Manage operations team consisting of system administrators, network engineers and help desk responsible for first and second level infrastructure support.
  • Oversee enhancement and resolution of performance issues associated with the enterprise infrastructure by proactively manage through enterprise class monitoring systems.
  • Excellent skills for troubleshooting hardware and software problems with Redhat Linux and Centos servers.
  • Monitor systems running Linux, Centos, and VMware ensuring availability to users nationwide.
  • Monitor system performance including legacy servers and virtual private cloud systems. 
  • Oversee legacy and virtualized server O&M administration. 
  • Solves legacy server and & virtualization issues.
  • Developing and maintaining installation and configuration procedures for new server builds.
  • Evaluating and implementing potential new tools and technologies.
  • Tracking Change Requests/Problem tickets using Jira.
  • Supporting Information Assurance and Cybersecurity authorization to operate by closing POAMs (plan of actions and milestones/mitigations)
  • Investigating and responding to alerts generated by the various monitoring systems in use
  • Ensuring proper planning and execution of major projects/maintenance activities. 

Required Clearance:

TS/SCI with poly (#ts/sci) (#polygraph)

Required Qualifications:

  • Linux System Administration Background with experience managing Linux servers and cloud resources.
  • Highly versed in Linux administration and best practices
  • Familiar with enterprise network architectures
  • General understanding of Linux internals (system calls, file systems, processes, etc…)
  • General understanding of TCP/IP and related protocols (HTTP, FTP, NFS, etc…)
  • A Bachelor’s Degree from an accredited institute in an area applicable to this position and four (4) years of relevant experience
  • An additional four (4) years of relevant experience may be substituted for the Bachelor’s Degree
  • Must presently be 8570 compliant (IAT Level 2 preferred); must be 8570 compliant (IAT Level 2) by date of security indoctrination with any necessary continuing education (CE) for certification

Desired Qualifications:

  • Familiarity with multi-level security environments is a plus
  • DIA experience is a plus

Ready to join our team?  Apply today!





Job ID 2237846 Date posted 08/02/2022
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

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Discounts

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Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

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Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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