Master Applications Developer EDM Technical Lead (Government) at AT&T Careers - AT&T Careers
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Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.

Master Applications Developer EDM Technical Lead (Government)

QUANTICO , Virginia

Serves as the technical lead for the Enterprise Directory and Messaging (EDM) Application Management team, supporting multiple sub section/technology areas that provide operations and management of the MCEN’s enterprise server and workstation systems to include automating enterprise tasks. Responsible for operating and maintaining the currently deployed system as well as full lifecycle development activities ranging from development of minor enhancements to development of major version releases and revisions. Develops web based solutions for ITSM technology automation and service delivery focusing on the development of the System Center Service Manager (SCSM) platform. Provide Tier III level SCSM support. Responsible for the configuration of SCSM and SSL access and web services on these devices. Maintain the overall health of technologies associated with Service Manager. Configure connectors and integrate products such as Orchestrator, Operations Manager, Active Directory, and Configuration Manager with Service Manager. Support the integration of third-party web front for Service Manager. Resolve EDM SCSM/SCORCH incident tickets escalated from the service desk including the administrative activities and provide an EDM weekly Messaging Status Report. Provide documentation, guidance and instruction to the Tier I service Desk for handling standard SCSM related incidents, work orders, and service requests. Prepare, submit, execute, and track all Service Manager related Requests for Change (RFC) tasks. Coordinate incident tickets between Tier II and III sections as well as other sections as required. Monitor the health of SCSM architecture with MCNOSC provided event management tools. Provide MCNOSC project support for SCSM/ITSM/Automation related technologies. Coordinate with Plans Division and other MCNOSC sections on SCSM issues. Support and provide automation for change management process. Escalate issues to third party product vendors upon Government approval. Implement monitoring tool thresholds and conduct proactive event remediation. Provide analysis and remediation for DISA Security Technical Implementation Guidelines (STIG) for all responsible technologies in preparation for annual Commanders Cyber Readiness Inspections (CCRI).

Additional Information:
At least 7 years experience in IA technology or a related area. At least seven years of demonstrated experience leading senior technicians in a geographically distributed classified network environment.

At least five years of experience supporting an Active Directory, Microsoft Exchange, SAN, and Virtualization enterprise level environment.

Microsoft Certified Systems Engineer (MCSE) Certification. IAT Level III (CASP CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH). Computing Environment/Operating System Certficate (such as Microsoft MCITP: 2008 Enterprise & Server Administrator or MCITP: 2008 Server Administrator and/or CISCO CCNP, or CompTIA Linux+). Understanding of Microsoft Management Platforms and roadmaps. Understanding of Microsoft Technology stack and SCSM & Orchestrator Administration. Experience with System Center Operations Manager. Solid understanding of Microsoft System Center 2012 components with a strong focus on Service Manager and how it integrates with the other suite components. Experience with Service Manager Authoring, in combination with designing and integrating with run books in Orchestrator. Experience with Orchestrator integration packs.• Experience with Model/class based architecture in SCSM. Extensive PowerShell/scripting experience. Experience with Internet Information Service (IIS) and HyperText Markup Language (HTML). Experience with PKI.

Required Clearance: Position requires Top Secret security clearance at start of work.

Desired: ITIL v3 Foundation Certification. Demonstrated experience supporting an enterprise network environment consisting of 200k users. Demonstrated experience engineering enterprise NetApp storage solutions. Demonstrated experience engineering enterprise VMware solutions. Experience working with Microsoft System Center to automate critical tasks.

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job ID 1825518 Date posted 06/11/2018

AT&T a good place to be


I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.


I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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