Helpdesk Specialist Operations Center Technical Lead (Government) at AT&T Careers - AT&T Careers
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Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.

Helpdesk Specialist Operations Center Technical Lead (Government)

QUANTICO , Virginia

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Serves as the technical lead for the MCCOG Operations Center (24x7x365), which serves as the Systems Control Center for all USMC Enterprise Network systems. Serves as a team consultant to the MCNOSC Battle Captain. Serves as an action officer and has knowledge of IT business processes. Uses Event management tools, BMC Remedy, SharePoint, and Service Operations tools to perform tasks. Troubleshoots to support networking, servers, and applications incident support. Ensures each team member creates a Daily Turnover Log entry in accordance with Watch SOPs. Provides Watch Team Work Updates to the USMC designee each week that outline work performed and work to be accomplished in the upcoming week.


Additional Information:
At least 5 years of management experience. At least five years of demonstrated experience leading technical personnel in the fields of business process management and/or managing a service desk environment. Information Assurance Manager (IAM) level II Certificate (CAP, CASP CE, CISM, CISSP (or Associate), GSLC). Understanding of Microsoft Technology stack.

Required: Position requires Top Secret security clearance at start of work.

Desired: ITIL v3 certification

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job ID 1825514 Date posted 06/11/2018

AT&T a good place to be

Pros

I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.

Cons

I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

Current Employee - PROFESSIONAL-NETWORK DESIGN ENGINEER+
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