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Customer Service Representative - Priority Hiring

Pueblo, Colorado

Overview

Listen closely – we’re dialing you in to something huge. Inside our Call Centers, you have the chance to be our voice, solving customer issues and connecting them to the latest and greatest in tech. In return, we’ll set you up with a career with so much potential, it’s off the hook.

  • Full-time: may include nights & weekends

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What makes a successful Customer Service Representative? Check out below to see if you have what it takes.

  • Compassionate 7
  • Good Listener 9
  • Helpful 10
  • Quick-thinking 9
  • Self-starter 8
  • Trustworthy 10

Customer Service Representative - Priority Hiring

Pueblo, Colorado

Hear from the hiring team - Watch Video

Come and meet our AT&T Call Center Management Team and get face to face quality time and learn all about our Call Center Sales opportunities!

When:  Tuesday, March 26, 2019

Time:  12:00PM – 6:00PM

AT&T Call Center

100 S. Main St.

(Entrance off Oneida)

Pueblo, CO 81003

Unable to Attend? We’d still love to speak to you. Apply online to this job posting now and complete the assessment to be considered – our staffing team will contact you directy.

WHAT'S IN IT FOR YOU?

  • Start with the paycheck:Starting base pay for Customer Service/Sales Representatives is between $15.00 to $17.00 based relevant experience and education.Average Earnings is $37,874/yr.
  • Additional financial incentives are currently available based on performance AND you receive an automatic pay increase every 6 months of active service up to top pay!!
  • Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources
  • Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services
  • Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.
  • If you’re 18 years or older, let’s talk.

If you are sales driven, have a knack for providing great customer service and innovative solutions, we’d love to meet with you.

On our Call Center team, you’ll learn all about the coolest ways to help deliver exceptional service and solutions to our customers. It’s a high-energy environment where you’ll be part of a fun team that offers best-in-class service. Not to mention the amazing benefits, training programs and career potential we offer.

Do you like helping people get the most out of the technology they love?
Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you?
Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time.
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?
Career possibilities are limitless with AT&T.
You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.
Customer Service Representative - Sales
Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems.  Handles telephone and face-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell products and services offered by the Company.  May help collect past due balances. Processes credit applications and activates service.  Maintains appropriate records, prepares required reports, and updates customer accounts. May support and backup the sales and store operations, i.e., take customer payments, over the counter exchanges, programming of handsets, switchboard, etc. Performs other duties as assigned by management.
GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title.  Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
1.Answers customer/client requests or inquiries concerning services and products and reports problem areas.
2.Utilizes various systems and tools to initiate to assist and service customers.
3.Continually maintain working knowledge of all company products, services and promotions.
4.Make recommendations according to customer’s needs.
5.Utilize operational systems to process purchases of all products and services.
6.Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
1.Perform over the counter exchanges of customer defective equipment.
2.Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and work station.

PHYSICAL REQUIREMENTS
No physical requirements.
BASIC QUALIFICATIONS
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday hours.  Occasional overtime may be required.
May be required to work at other store locations.
TRAINING
Classroom training.
On-the-job training.
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.

Job ID 1915600
Date posted 03/13/2019

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Your experience can take between 4 – 6 weeks depending on location and time of year.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Your interview may be online. Make sure you have a strong connection and dress professionally.
  • Watch this video to see what the job’s really like

  • Complete the assessment

  • Phone Interview

  • In-person interview

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

How to prepare for your assessment

Our goal is to set you up for success at AT&T.

That's why we’re providing you with the information you need to prepare for the entire application process. In particular, your first assessment will look for traditional employment characteristics to see how you work best. Your second assessment is more like an interactive game – testing your decision making and memory skills. And if the role you’re applying for is bilingual, there'll be one last language assessment over the phone to help us confirm you’re fluent in the needed language.

When you’re getting ready, it’s a good idea to find a quiet place, get in the zone and answer as honestly as possible. And to prevent any errors from happening, make sure you are doing so on a computer and not a mobile device.

To get a better idea of what will be involved, check out our Assessment Tips.

Service Representative

Pros

Excellent pay and benefits, great locations with access to Marta, great co workers and managers.

Cons

Deadlines and spreadsheets , some weekend work

Former Employee - Customer Service Representative
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Perks

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

  • Party every (pay) day

    Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

  • Save on swag

    Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services – plus other awesome items, like tickets to live events.

  • Get some “you” time

    Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.

  • Upgrade your skill set

    You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

  • Graduate to what’s next

    Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

  • Stuff your piggy bank

    When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

  • Know you’re covered

    Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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