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Customer Engineer 3

Pleasanton, California

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A Customer Engineer Three installs and maintains customer networks which can include wiring extensions, modem configurations, racking network routers & switchers, and test and turn-up activities.  Will need to work closely with remote tier 1 - tier 3 data engineers for testing and problem isolation/remediation. 
What you'll do as a Customer Engineer Three: 
  • Maintain & Install Networks and networking components for commercial customers
  • Perform on-site maintenance for routers, switches and modems, working closely with remote Engineering personnel
  • Perform Test & Turn-up activities for network components
  • Will be dispatched to customer sites
  • Act as hands & eyes for remote engineer for problem resolution, checking inside wire connectivity and device functionality.
  • Monitor Network until tested and released from site.
  • May be requested to change or load configurations for routers and switches
  • Perform other related duties as assigned
  • Classroom, CED based, online and/or on-the-job training.
  • May be asked to assist with telephone PBX related work i.e. installations, repairs, etc
  • May be assigned to high visibility long term projects that require a great deal of organization, communication, and critical due dates.
  • Must work well independently and with little supervision while still meeting all objectives.
  • Perform wireless access point software testing
  • Network Installation and Maintenance support
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

Our Customer Engineer Three must:
  • Be able to perceive and differentiate colors
  • Be able to lift up to 50 lbs.
  • Be able to work in confined spaces
  • Be available to work day, evening, or night shifts including weekends and holidays.  Flexibility for overtime and callouts also needed.
  • AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
  • Have a valid driver's license
  • Be available for training that may require travel and overnight stays
  • Be able to spend most of the shift moving, standing, stooping, lifting and/or climbing ladders
  • Be comfortable with being exposed to all weather conditions
  • Qualify on pre-employment screening:

Study Guide for pre-employment screening (click the link below to open the study guide)

Job ID 2203940 Date posted 01/11/2022
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