Transport Network Operations Engineer (Government) at AT&T in Pearl Harbor
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Transport Network Operations Engineer (Government)

Pearl Harbor, Hawaii

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our Defense Team supports our Nation’s warfighters, providing, operating and assuring the transport of data for critical voice, video and collaboration services for the full spectrum of military operations on the Global Information Grid (GIG) Service Management-Operations (GSM-O) program at the Defense Information Systems Agency-Pacific (DISA-PAC) located in Hawaii.

AT&T has an opening for Transport Network Operations Engineer to support the Mission Integrity team (MIT), in providing restoration to any network-impacting event affecting customer service. The team accomplishes this goal using a variety of resources, knowledge, and expertise to perform fault isolation, analysis, and troubleshooting across various Transport/Telecommunications platforms including SONET Optical/Fiber Transport (ODXC/MSPP), Dense Wavelength Division Multiplexing (DWDM), Time Division Multiplexing (TDM), and cryptographic systems.

Job Duties/Responsibilities:
  • Working knowledge of on or more Transport Platforms: CIENA 6500, CIENA Corestream, Cisco NCS2K, CISCO MSPP 15454/15310, SYCAMORE ODXC 9K/16K, XTERRA, and other ancillary equipment
  • Manage GTMS ticket reporting, in accordance with Change Management procedures
  • Utilize SOPs, TTPs, and WIs to complete Change tasks
  • Performn network monitoring to asses if deployed changes/new configurations have created impacts to customer traffic using provided expectations of traffic behavior, lessons learned, and customer reporting
  • Engage with other engineers to determine the best practice and operation of the network to maintain constant operation
  • Determine the most efficient configuration of the network based on Engineering documents and experience
  • Provide consultative input to Government customer on best practice for the operation and maintenance of the network
  • Engage customers to determine solutions to reported problems to network outages and degradations
  • Coordinate with Ticket Queue Master to correct any issues that fall outside of those covered by the TTP documentation
  • Use TTps to complete final validation checks to set GTMS tickets to closed status
  • Support Authorized Service Interruptions (ASI) activities
  • Coordinate and Determine scheduling of maintenance Windows
  • Coordinate Dispatch of technicians and availability of site personnel
  • Review Problem Management candidate tickets to accept or reject based on SOP
  • Interact with Problem Coordinator and Government Customers on proposed solutions
  • Perform Root Cause Analysis to determine reason for continued outage(s)
  • Engage vendor support and customer technical assets to determine troubleshooting methodology to use in the resolution or determination of the root cause
  • Ad-hoc engineering support, statistics/data gathering and reporting
  • Dispatch/RMA Actions to Correct/Replace Faulty Network Elements
  • Interact with vendor Technical Assistance Centers (TAC) personnel to gather needed data to create hardware replacement order
  • Mission support Services (MSS) support/Sustainment/Compliance
Required Clearance:
Secret with eligibility for a Single Scope Background Investigation (SSBI) (#secret)

Required Qualifications:
  • DoD 8570 certification at IAT Level II, Security + CE or CCNA Security
  • Currently posses an active DoD Secret Security Clearance with eligibility for a Single Scope Background Investigation (SSBI)
  • Bachelors Degree and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience
  • Experience with some or all equipment platforms: CIENA 6500, CIENA Corestream, Cisco NCS2K, CISCO MSPP 15454/15310, SYCAMORE ODXC 9K/16K, XTERRA, and other ancillary equipment
Desired Qualifications:
  • Actively involved in daily operations when required to meet critical schedules to resolve complex problems
  • Develops solutions to complex technical issues and problems that affect multiple areas or disciplines
  • Communicates with internal team members across multiple areas external to the organization (e.g., sub-contracts, vendors, etc.)
  • Experience understanding and managing customer expectations
  • Team and goal oriented in achieving day-to-day objectives and goals
  • Able to work independently on complex projects/assignments.
  • Able to assist other technical staff with tasks and assignments to achieve results
  • Addresses technical issues/problems using industry best practices and collaboration with colleagues

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job ID 2034622 Date posted 09/08/2020

AT&T a good place to be


I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.


I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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