Problem Manager Government) at AT&T Careers - AT&T Careers
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Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.

Problem Manager Government)

Pearl Harbor, Hawaii

The Problem Manager is responsible for the day-to-day management of the Problem Management Process across the enterprise. Primary functions are to prevent problems and resulting incidents from happening, eliminate recurring incidents and mitigate the impact of incidents that cannot be prevented. In this role, the Problem Manager identifies and takes ownership of major incidents and problem resolution across the ITSM lifecycle. The Problem Manager collaborates with service owners and other process managers to ensure effective operation of services. The Problem Manager monitors service performance and identifies opportunities for continuous improvement.

Required Education and Experience:

  • Bachelor’s degree in business, Information Technology or related experience.
  • Minimum eight years of experience in information technology or service management. Experience with Problem and Change Management.
  • Proven ability to facilitate meetings with many stakeholders. ITIL Foundation certified or related certification.
  • Excellent written and verbal communication skills

Required Clearance:
DoD Secret

Job ID 1949105-1 Date posted 11/11/2019

AT&T a good place to be


I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.


I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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