IT Help Desk Support (Government) Tyndall AFB at AT&T Careers - AT&T Careers
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Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.

IT Help Desk Support (Government) Tyndall AFB


This position is for IT Help Desk support to the United States Air Force Civil Engineer Center (AFCEC) at Tyndall Air Force Base, Florida. The candidate must demonstrate applicable skill level and experience in help desk support across multiple geographic locations- CONUS and OCONUS. This position is responsible for Help Desk support, and addressing multiple requests of varying complexity.

Specific work to be performed includes the following:
  • Answer calls and emails with support requests addressing:
  • Lost passwords
  • Domain administration
  • User errors and requests for assistance o Requests for instructions and guidance documents
  • Use Remedy to enter, track, and close all help requests
  • Manage and close internal and external taskers associated with Help Desk tickets
  • Research, provide recommended solutions and/or resolve questions, issues, and risks identified in Help Desk calls/emails for trend analysis
  • Support Government working groups and meetings as requested
  • Compile meeting minutes & actions items and provide recommended action to the Government Program Management team as requested
  • Coordinate with contractors and the Government on system issues, as necessary
  • Perform records management of all documents related to Help Desk actions
  • Travel: Less than 25%

Additional Information:
Security Clearance: Active DoD Secret

Education/Certifications: AS and 2 years’ experience Network + Certification or equivalent

Desired: Thorough knowledge of Microsoft Windows 2000/2003/2007 Server, Microsoft Exchange Server 2003, Microsoft Windows XP/Vista operating systems (OS) administration and associated hardware Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration. Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired. Must have the ability to work in a dynamic environment and effectively interact with numerous DoD, military/civilian personnel and industry partners. Working knowledge of Microsoft Office (Word, PowerPoint, and Excel). Possess a high degree of originality, creativity, initiative requiring minimal supervision. Willingness to travel. Must be able to lift up to 50 lbs.

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job ID 1822057 Date posted 05/14/2018

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I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.


I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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