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Communications Focal Point Technician (Government)

Panama City, Florida

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"The similarities between military and AT&T culture are centered around morals..."

Chris S. — EVP, Technology Operations

"There are a lot of veterans here and it is a very supportive and positive environment just like the military. There is also a strong emphasis on ethics here similar to the military."

Government

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AT&T Government Solutions

Giving our nation powerful possibilities.

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What you can do in Government Solutions

Find out how you can keep our nation safe.

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Connecting first responders

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Government support at AT&T

Stand proud as we help connect the United States government.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense.  We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our Defense Team supports our Nation’s warfighters, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of military operations.

AT&T has an opening for Communications Focal Point Technicianto support as-a-Service projects.

Job Duties/Responsibilities:
• Provide commercial communication and IT solutions to as-a-service customers.

Required Clearance:  
• Secret Clearance and must be eligible for a Top Secret clearance.    

Required Qualifications:
• Use the local help desk ticket system and associated databases to enter, document, track, coordinate, route, resolve, and close user ticket issues.
• Provide the ability to run Ad Hoc queries against the central repository for trouble ticket tracking/status to provide better customer support.
• Create and maintain a central repository for technical advice and solutions for network systems, (Client Systems Technician (CST)/Communications Focal Point (CFP)) share drive, Tier 0, etc.), software applications assistance, automatic data processing support, hardware exchange, and repair service support.
• When tasked, provide the government with metrics including statistics of calls received, number of trouble tickets submitted, average resolution time, priority, listing of technical bulletins and information guides issued and trend analysis information and other information as requested.
• Propose criteria to define the priority of problems for example, routine through critical (VIP and work stoppage) and submit a table with the definition of the priority categories with a resolution timeline
• Provide means and or direction for users to unlock Common Access Cards (CAC).
• Perform Trend Analysis to determine, solve, prevent and anticipate service disruption in order to ensure service is continued to the customer during any disruption.
• 3-5  years of experience or equivalent combination of training; certifications; work and/or military experience.

Desired Qualifications:
• Bachelor’s Degree in Computer Science, a related field or equivalent experience; or equivalent combination of training; certifications; work and/or military experience.

Ready to join our team?  Apply today!





Job ID 2139311 Date posted 07/12/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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