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Client Support Technician (Government)

Panama City, Florida

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You Are

  • Tech savvy
  • An effective communicator
  • Personable with excellent customer service skills
  • Able to demonstrate strong problem-solving skills
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You're
Ready To

  • A willingness and interest in learning new technology
  • Critical-thinking skills
  • Integrity and dependability
  • A customer-centric mindset
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You'll Bring

  • Always put customer first
  • Work a flexible schedule — including evenings and weekends
  • Possibly work in a confined space or aloft (up to 28 feet)
  • Lift and move up to 80 lbs.
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You're Ready To

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You'll Bring

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the   Federal Government .   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our Defense Team supports our Nation’s warfighters, providing, operating, and assuring critical voice, video, and collaboration services for the full spectrum of military operations.

AT&T has an opening for Client Support Technician to support the Tyndall AFB in providing IT services and connectivity.

Job Duties/Responsibilities:

  • Support approx. 600 NIPR and SIPR users/machines.
  • Use the local help desk ticket system and associated databases to enter, document, track, coordinate, route, resolve, and close user ticket issues.
  • Provide the ability to run ad hoc queries against the central repository for trouble ticket tracking/status to provide better customer support.
  • Resolve customers’ administrative and technical communications problems.
  • Perform the installation of equipment, connection of peripherals and the installing/deleting of client level software and ensure all documentation is IAW Air Force/DoD policies, guidance and directives.
  • Provide soft application assistance.
  • Implement client workstation software patches, security fixes and service releases according to local Network Operations Center (NOC)/Network Control Center (NCC) instructions. Manage and establish network user accounts.
  • Create and maintain a central repository for technical advice and solutions for network systems, (Client Systems Technician (CST)/Communications Focal Point (CFP)) share drive, Tier 0, etc.), software applications assistance, automatic data processing support, hardware exchange, and repair service support.
  • When tasked, provide the government with metrics including statistics of calls received, number of trouble tickets submitted, average resolution time, priority, listing of technical bulletins and information guides issued and trend analysis information and other information as requested.
  • Propose criteria to define the priority of problems, for example routine through critical (VIP and work stoppage), and submit a table with the definition of the priority categories with a resolution timeline
  • Perform voice, data, video account creation and deletion, and modification service to users.
  • Provide direction for users to unlock Common Access Cards (CAC).
  • IAT (Level I) certified as defined by DoD 8570.01-M.

Required Clearance: Minimum Secret        (#secret)

Required Qualifications:

3-5 years of experience or equivalent combination of training; certifications; work and/or military experience.

Desired Qualifications:

Experience in DoD Air Force base environment.

Ready to join our team? Apply today!





Job ID 2165811 Date posted 11/29/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

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Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

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When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

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  • Interview

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One

Watch this video to see what the job's really like

Two

Complete online application

Three
Complete the assessment

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:
Premises Technician Assessment Technical Mechanical Test Field III

Four

Conduct your interviews — in person, by phone, recorded video or over video chat.

Five

Conduct follow-up interviews

Six

Conditional job offer

Seven

Complete the background check

Eight

Congratulation and welcome to AT&T!

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